Community resources
Community resources
Community resources
Jira Service Management
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Hi, I created a dashboard containing tickets that i would like to document and build a knowledge base articles. I am pulling the tickets from Jira service portal using a label field and other fields...
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Is opsGenie able to group a same alert issued from several sources? If in a cluster for example, several nodes have a problem with the network, is it possible to group all the alerts into one while ...
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- opsgenie
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Hi community I am interested in integrating Jira service management with Tufin in order to automate firewall access requests. The idea is to record the firewall rule request in Jira and then pass th...
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I have a form, created in a simple way, but I want to have conditional fields, for example, if a user chooses an option from the dropdown menu, it shows a text box and if not, it does not show. Is th...
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Dear Community, I am working on an automation rule to provide feedback emails every week. I used: {{#issues}}{{key}}--{{status.name.toUpperCase()}}--{{"status summary"}} {{/}} which works fine to ...
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I received an email regarding my complaint to Cryptotab support and I was directed to this platform
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Hey Team! I set some alerts from New Relic to OpsGenie but they are not being auto-assigned as I thought they should be. This is what I see in the Alert Log Skipping Create alert notification polic...
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Why is my webhook payload missing values of certain fields from submitted request from service desk?
Hello Community, I have a request form from https://{my-domain}.atlassian/servicedesk/customer/portal/ which is connected to a webhook via pipedream.com where I can see the fields of a submitted ...
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Thanks.
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Hi Guys, I have some doubt about Insight. I create one object with a list of employes and departments. a second object with catalog items and a specific bolean attribute called hidden. The idea i...
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Our external customers are creating tickets in our JSM portal but they're not getting any emails when there are updates to the ticket. What am I missing?
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Asset Integration - Confluence for this confluence plugin, I want to grant access for JSDM Customer Portal users, without having JSM back license (application access). is it possible?
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I'm trying to create groups of Service Desk Team members so that I can build automation rules to auto assign request participants. This is for the "submit a request" request type.&n...
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Hello community. I have 2 questions that I would like to answer. How can I give permissions to clients so that they can add people shared with in the portal? I attached an example imag...
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I have an IT Helpdesk project. When a ticket is closed. Sometimes, a customer will comment on the closed ticket if they have further work to add to it. I would like this to reopen the ticket.&...
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Hi I've just about figured out how to use the approvals for change requests on a service. Where the group listed in the services Approvals group gets the email for approve/deny. What I can't ...
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Hey community, who can help me to find out why the Story Point is hidden from search,
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I would like to include a Software Policy Agreement for all new users who can access the Jira platform by clicking the "I agree" button or similar. Does anyone know how I can proceed, please?
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Hi everyone, we are very excited to share the release of a new Premium and Enterprise feature in Jira Service Management help center called Topics. Topics allow admins to simplify the way end-users...
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We'd like to limit visibility of other client's portals to have clients only be able to see THEIR portal. In the screenshot here - there are 4 different client's portals in our Jira portal, and I'm ...
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Hello How do I configure my project so that users (my external customers) can register by themselves - but only have them log tickets after me or one my project admins approve their registration req...
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I am willing to know the default session timeout for external customers on jira help desk help center and is there any option to configure session timeout Please suggest Thanks in advance!
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I can't figure out where I'm going wrong. I've added forms to the workflows and request types, but when I try to make a link for create issue, I select my project, then get this error "This service p...
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Need a demo for JIRA service management cloud
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| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
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| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |