Community resources
Community resources
Community resources
Jira Service Management
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Part of this article provides the instructions based on the Advanced Integration Settings which is only available at the Standard and Enterprise subscription plan. For the users who are the globa...
- Article
- alert
- integration
- opsgenie
- troubleshooting
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Hello, I would like that if a comment is entered for the customer in a ticket, this is then sent to the customer by e-mail, so far it hasn't worked that way. Can you help me there? Best regards K...
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About "Requests by Email" in Jira Service Management (Cloud). When replying from the agent to the customer, can I add the attachment part to the comment field and send it? When I try it, the email so...
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Ok, little rant here... Just went to set up a new Request Type and I see Atlassian have redesigned the screen where you create / edit a request type By "resdesign" I mean "made infi...
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Hello, I created a form and the date in the form and example shows like this According to the forms, the format is dd/MM/yyyy. However, in the customer portal the format is M/d/yyyy ...
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Hello all, I was wondering if it is possible to remove (or define what you want to see within) the Updates section in customer notification e-mails sent from Jira. The below screenshot is an e...
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Hello, from May 23rd our agents and clients started to get email notifications with hidden comments. Before that we could read task comment (for which we received notificiation) in email. We didnt c...
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Hi community, I was wondering if and how it would be possible to transfer a specific label to all linked tickets? We are labeling certain type of tickets from within a certain project with a specif...
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I'm new to Jira and I'm still in my infancy using the product. My company has some projects created in Jira and I need to create a new project and inherit settings from another one. So I created a So...
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Hi community, I have the following use case, that I can’t seem to solve: In Insight, we have, amongst others, the following tables/object types: IT Manufacturers Laptop Models Laptops When cr...
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I made a request type that has an associated custom form with several text and checkbox fields. This form works in the Portal just fine and I confirmed that a user does not need to login to access th...
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I have being tryng to create schedules automatically via python but I cannot, I have already been able to get the data but not to post, I am using the documentation which does not help much. When I t...
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Hello, How to link multiple tasks to a story using bulk change on Jira Cloud? Regards, Ilídio
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We are using a team managed service project. Is there by any chance a way to allow the portal customers to resolve their own ticket like it is possible in the company managed projects?
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My dash board privacy is shown as pvt. I cannot share to my team members
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2022年6月29日(水)に開催された、Jira Service Managementのチャット連携機能をテーマにした、アトラシアン主催の無料Webセミナー『チャット連携で問い合わせ対応にスピードと透明性を ー Jira Service Managementで実現する対話型チケット管理』でいただいたご質問とそれに対する回答をご案内させていただきます。 本セミナーの内容については、こちらからア...
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Hello all, Everyone can send in ticket using the email channel. It always worked except for one time where it Failed with the reason "Signup is currently not available". Does anyone know why? Thank...
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Hello all, Current situation: All mails sent to support@gmail.com gets forwarded to Jira at support@company.atlassian.net. This works most of the time and assigns the correct reporter that sent the...
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Hey all I've set up some automation in Jira SM Basically when a ticket is logged through the channel & a certain form is used, we want a page in Confluence to be automatically created usi...
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Hi, We have a setup where one of our websites has a contact form that then generates an email to a shared mailbox that Jira Service Management then automatically creates a ticket from. The problem:...
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Hi, We migrated our Jira and Confluence spaces across to the cloud over the weekend so now none of our links between the 2 systems work as the paths in the links have changed. Could someone pl...
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Hi everyone, I want to restrict some values of cascading field let say 10 options out of 20 on on a particular transition/ screen, also and error msg should pop up and transition should not suc...
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Good Morning! I have 3 different ones in the same form in jira and I need to concatenate the values of these fields in the summary field during the notification of approvers. does a...
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hi would you help me how can I stop date in one issue until I complet the task?
- Question
- jira-service-desk
- jira-service-management
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Hello, I created a Jira Service Management service desk portal for managing costumer requests and support tickets. Costumers can access the portal through a link like this and create new ti...
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| 35 | |
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| 17 hours ago | ||
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |