New user can't receive invitation mail

[mear]

we have a new user.

he is not receiving invitation email from atlassian.

any other emails can  receive

how can i solve this problom

Regards

seungui

[Benjamin]

Hi @mear ,

Are other new users able to receive the invitation e-mails? If it's just this user, perhaps it could be in junk/spam. 

If this is wider problem, you may want to take a look at this page to see if you are encountering the same:

https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108

-Ben

[mear]

Hi Benjamin

Other new users can receive mail.

Users with problem didn't even get spam.

[Benjamin]

Hi @mear ,

You may want to try sending a test e-mail to the user and check the logs and your e-mail server to to trace what is happening.

However, if you are on Cloud platform, you may want to reach out to Atlassian support to check. 

-Ben

[mear]

Hi Benjamin

Email server doesn't seem to be the problem

I think should contact to Atlassian support 

thank you for your help!