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User attribute in Assets (Former Insight) in Cloud

Normann P_ Nielsen _Netic_
Normann P_ Nielsen _Netic_
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October 27, 2022

The only information regarding attributes seems to be https://support.atlassian.com/jira-service-management-cloud/docs/create-an-attribute/

 

Whats the requirement for have a user in a "User" attibute - is a license needed?

My customer has a lot off Service Desk Customers (unlicensed) - that we would like to store Assets for (laptops etc). But the Service Desk Customers seems not to be available in the "Users" field.

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Henry Reeb
Henry Reeb
October 27, 2022

How I understand it, Users are just people that have registered an account with Atlassian or Jira specifically. If they register through the customer portal it'll be a portal-only user which is a bit different.

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Normann P_ Nielsen _Netic_
Normann P_ Nielsen _Netic_
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October 30, 2022

Yes, I assume that is correct, to bad as we wanted Insigt to hold asset for the SErvide Desk Customers...

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