Community resources
Community resources
Community resources
Jira Service Management
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Have a nice Day. I need to know, how to allow the current users create a issue in help portal without create a user on the portal. I don´t know if I neet to make any config changes&nb...
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When an external request comes in to Jira Service Management, it is operated by connecting this request to the project created in Jira Work management. At this time, if the job spent time is updated ...
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I would like to create a service desk that groups many projects and each project has its own portal.
I would like to know if it is for the best to follow this method or create for each project its own service desk. Seeking out your opinions. Thank you!
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Hi, I am trying to update an insight object using the rest api. But then I find if I use the put api to update directly after creation of this object, it throws unique error, while I am pretty much s...
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Hello Recently we had an accidental deletion of the Username field for 1800+ objects in our Insight (installed on Jira Service Management Server). My plan is to restore these in the backend postgre...
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Hi,We can't access the Opsgenie page
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I want all the ticket IDs that have the same status in a project. How do I acheive that using APIs?
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Hi all, Just looking at Insight Discovery and have come up with a deal breaker I think. The user information is returned as hostname/firstname which is what I log into my machine as but there isn't...
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When a customer logs a request, is it possible to set email notifications of this new request so they aren't sent to me (as project owner), rather, they are sent to a generic team mailbox? Or do I ...
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Hi Community, In my Service Desk, we have set up the creation of tickets by email. Recently, I had only found out that there were several failed ticket creations in our Service Desk. Had I not...
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I can add categories to my Jira project (queues, service requests, incidents, etc) but I am seeing on another page that they have completely different options (issues and filters, google drive, slack...
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Desired behavior: I am trying to import tickets into JSM from a different ticketing system. Some tickets in the CSV file have multiple entries because time was logged at different stages throughout ...
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I had a spec (request) requesting access to all of our users that are non licensed Jira users in the company. I was able to configure this in Customer Permissions and it works great. My problem no...
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I am using a Jira board for tracking recurring tasks and attempting to report on if tickets are resolved before the tracked "Due Date" in the ticket. Currently, when a ticket is closed (status ...
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Foe work, I need to configure a custom client portal, but in order to do this I need to set up the Request types; however there are some fields that are missing to finish the task that I was assigned...
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I'm trying to change the status of my workflow once I finish approving all the subtasks but it doesn't work for me. Can you help me see what I'm doing wrong? I put my screenshots. Once the case has ...
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Hello. I have a problem when bringing the insight type objects, I get the following error but I don't really know why. Does anyone know why it appears?
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I am trying to write a rule for priorities to automatically change when it is close to the due date. Low due date is more than a month Medium due date is a month Critical means it is within a week...
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Hi, I have Setup sla by time-to-sla and use the time to Sla Gadget im jira Automation. The Rules worked, but the audit log ist not written. We have only the paid Version installed . How can we alle ...
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If I search a reporter's name in the quick search, I don't see the tickets they submitted. I only see tickets where the description contains the search terms. This seems really not helpful. Is there ...
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Hi, I want to add a custom Button in the requests View and want to create a comment in the issue . Here i will use scriptunner . But what ist the best approche. Use a web Ressou...
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Hi Everyone, My team noticed today that there is no longer an option to select Team managed when creating a new project. I don't see anything noting this in the Atlassian cloud blog. Anyone kn...
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Hi, I'm wondering what the vision for Services in JSM is - I note they can be synced with Bitbucket. Is the intention that this list then can be imported to Compass as YAML? Will this line up with ...
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Hi all, i need to identify churning tickets using JQL. Normally churning tickets have * mark after the ticket number. Is there any way to identify that? Example for Churning ticket&nb...
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I tried enabling approve email notifications when users log a request. Although i enabled the feature, users are not receiving the email. Even test email also doesn't seem to be worked. Kindly assis...
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| User | Count |
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| 37 | |
| 15 | |
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| 6 |
| Subject | Author | Posted |
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| 7 hours ago | ||
| yesterday | ||
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| Tuesday | ||
| July 24, 2025 12:26 PM PDT |