Community resources
Community resources
Community resources
Jira Service Management
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I would like to create a customer portal. But the only thing I can do is to add form for request types and a KB search. I want to publish confluence articles on the frontpage for example. I see Atlas...
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I want to create a task which will be automatically created and send a notification to email every 5th day of these months: Jan, Apr, July, Oct
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I'm trying to delete a custom field on a task and keep getting the message "Couldn't save your changes. Sorry, something went wrong and we couldn’t update your “Task” issue type."
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Hey there, Per the subject, I know when you close an alert in opsgenie the related incident in statuspage is closed, but the status doesn't change. What do I need to do in Opsgenie in the integrati...
- Question
- opsgenie
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Hi there, I have this in the 'Tags' section for the incoming create rule from JSM cmp_{{customfield_10204}}:{{customfield_10203}} The tags populate but with cmp_null:null Is there a way to drag o...
- Question
- opsgenie
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Hi all, I am looking at building up a rule to automatically update a statuspage component based on the alert coming in. I tried building an automation rule in JSM to construct a label based on some...
- Question
- opsgenie
- statuspage
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...ssueManager = ComponentAccessor.getIssueManager() parseResult = searchService.parseQuery(user, jql) exist = true while (exist) { &n...
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Good day I want to create an automation between jira services and jira software, the case is as follows: I want that when I go from level 2 to escalation to development in a service flow, it automa...
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Hi, I had created an automation that converts all the service requests created by email form specific sources to incidents. The rule was executing successfully but suddenly starting to fail. In the...
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...().getLoggedInUser() issueManager = ComponentAccessor.getIssueManager() parseResult = searchService.parseQuery(user, jql) exist = true &n...
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Hi community, we are running a customer project in which the reporting has a heavy focus on the used request type for the Incident and Service Request issue types. Of course, due to human error, it ...
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Hi. I need to hide the customer portal from people outiside my organization. I open the customer portal in an anonymous tab and create a account with an personal e-mail for testing and i was able to ...
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Recently we upgrade to the latest versions of jira service management server version an automation for jira plugin stop to work. Executing a new rule an error message appears showing an unknown erro...
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Dear community, Could you tell me if it's possible how to add new Icon for insights objects ? PS : I'm not speaking of the avatar. Thanks a lot ! Youri
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Hi Atlassian, I want ask about automation on JSM. I want make automation, When I fill 1st field the other field will be autofill based on the field I choose. Notes : the 1st field wi...
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I need to create a custom export, I would like to place an export button on an existing item
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I have an automation that sets Security Level based on custom field "Assignment Group", which is a dropdown list. This automation is triggered "When: Value changes for" -> "Assignment Group": "Any...
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...wsEc2Instance\",\"Id\": \"i-cafebabe\",\"Partition\": \"aws\",\"Region\": \"us-west-2\",\"Tags\": {\"billingCode\": \"Lotus-1-2-3\",\"needsPatching\": \"true\"},\"Details\": {\"AwsEc2Instance\": {\"T...
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The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: [C:\Program Files\Atlassian\JIRA\bin;C:\Windows\Sun\Java...
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Hi, Is there a way to list all customers that have access to a JSM project? I could find the tables for developing a DB query that provides a list of of customers inside an organization who have ...
- Question
- customer
- jira-service-management
- organization
- server
- sql
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I need to assign a field to a user to fill, update or edit the field . Can someone help me how to do the above task
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Hi The scenario: An alert is assigned to Team A. If not solved it is "Escalated To Next" (which includes notification of Team B). We are trying to set up a rule that will create a ticket in...
- Question
- escalation
- opsgenie
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Привет, ребята! Подскажите, пожалуйста, как можно в jira service management при создании задачи настроить автоматическое создание нескольких подзадач. Я знаю, что нужно зайти в проект и создать автом...
- Question
- jira-service-management
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Is there a way to limit the visibility of a form to a specific user/s?
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Good day everyone. I have the following issue: I have setup a new project which uses a specific email address to allow our clients to log issues with our support team. We are cur...
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| 5 hours ago | ||
| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |