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Triiger

Bruno Hilaire
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November 10, 2022

Hello,

Is there a trigger when we unassigning a user from a ticket? I would like to recalulate the deadline of the ticket in this particular case.

Thank in advance

Best

Bruno

1 answer

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Brant Schroeder
Community Champion
November 10, 2022

@Bruno Hilaire welcome to the Atlassian community

If you are talking about JSM automation you could use field value change but this would be difficult to identify.  I would suggest having a transition that prompts the change and kicks off the automation.  This will be easier to identify and ensure that the automation is the only way to have the automation run.

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