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JSM Portal Customer Permission Change

Jennifer ONeill
Contributor
November 10, 2022

What happens to customers that currently have access to a portal when I change the settings to "added by agents/admins only". Will they still have access to the portal since they previously did or will they be removed and only new invitees allowed?

1 answer

1 vote
Mikael Sandberg
Community Champion
November 10, 2022

Existing customer will still have access to the portal, all it means when you make that change is that new customers can only be added by agents and admins instead of allowing the customer to sign up by themself.

Jennifer ONeill
Contributor
November 10, 2022

Figured. So then I just need to remove them from the customer list correct?

Mikael Sandberg
Community Champion
November 10, 2022

Correct!

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