Community resources
Community resources
Community resources
Jira Service Management
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Hi. Does anybody know if it's possible to avoid new automatic alert creation when an incident is created from an alert. Is mandatory to get 2 new alerts or are we missing something? Seems to be...
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Hi everyone, somehow two of our internal users appear in the customer view of our service desk project (see screenshot). I am not able to remove them, as you see. These users cannot assign s...
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Hi all, I've a table ( table 1) in insight, where an attribute is an object from an other table (table 2). When i create a new object in table 1, I can search for objects in table 2 by the attribute...
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I have a JSM request system that I want to add something list of products to. Approximately 10,000 products. I also want that list restricted by a previous selection -- so they cannot add incorrect p...
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Dear Community: Not sure if you have the same experience. I'm trying to export an object schema with objects and when starting the export I get the following error trace in insight_objectschema_expo...
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I want to find all form responses in one file or maybe just a summary of it for easier reporting of data. Something similar to google form responses wherein you can get all responses into one excel f...
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When I upload an application to local jira, jira shows error ``` Cannot install file https://f969-115-206-136-194.ngrok.io/atlassian-connect.json。Please check whether the file is valid ``` B...
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28 September 2022: Thanks for your interest in helping us shape and improve Jira Service Management. There's a new Update on Jira Service Management customer feedback – September 20...
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The User couldn't re-invited due to an unknown error. Refresh the page to Try again
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Hi guys, Trying to get setup to send emails from our domain via Jira. All of the DNS records are verified except for the SPF. This is our SPF record: "v=spf1 include:_spf.atlassian.net include:sp...
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How do I create a query to return all the dependent tickets? Let's say I have an insight structure of Country (German, US) -> Make (VW, Audi, Ford) [dependent attribut...
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I am a release manager and I would like setup release management jira board for several product releases.
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Hi Community, This is a basic question but how do I change my Support Desk page into a layout similar to the Help Center? I have a Service Desk project setup but I can't figure out a way to c...
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...s it true that unless the status is "Done" the reporting won't recognize the card as done? I've tried 1) putting the "Staging" and "Merged" statuses in a resolved state, and 2) placing them in the l...
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Hi Team, I have created the Jira account. its seem 15 days trial. can we use Jira as free always? I have open new company. Regards, Vikas Thorat
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This question is about ACP 120 certification. Just wondering if the questions on the first attempt will be similar to the questions on the retake exam.
- Question
- cloud
- jira-service-management-cloud
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Hi, I have issue in group notification I created Group of users that need to be Notified in a project when issue in certain phase or issue status updated or moved from phase to phase. I made ...
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We are migrating to Cloud, however I am a bit stumped on how to migrate our users. Our users who will need to be customers in cloud are all on a LDAP directory in Server. We are not going to be using...
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Where can I find the "issue view for a request type". Cannot see the option in the cloud version. I would like to change some options and move some items for a request type using the "issue view". I...
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how to migrate heat to jira migration?
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I've migrated from another cloud site and importer the automations rules. When I try to enable the rule It shows a message: There was a problem retrieving permissions from your Jira instance. Pl...
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I have the following 1. contract request for new starter in project HR 2. request for new starter set up in project ISD. This is created using automation from the contract request when the status t...
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Hi there, I've been working quite a bit with the Insight API to create, update, and delete objects. Up to now, I've only been updating attributes with one value at a time. For instance, Display Name...
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Hi, Is there a way to continue to update issues from incoming emails when the Subject of the emails is altered, this is happening a lot recently when mail servers are adding "[External]" to the subje...
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Hi, I have created an automation based on the template (Daily Slack summary) but I am trying to find a way when there are no Jira posts that the automation does not publish anything in Slack b...
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Atlassian Community Events
| User | Count |
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| 35 | |
| 15 | |
| 9 | |
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| 6 |
| Subject | Author | Posted |
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| 20 hours ago | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |