Community resources
Community resources
Community resources
Jira Service Management
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Hi, I am trying to run an export, looking for completed work where the assignee is a former employee, inactive. Is there a way to do this?
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Hi, I have a problem with {{issue.key}} in the message I want to send, or to be more precise, what is the result of using it. To illustrate where is the problem, I did a test with syntax like this: ...
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Not sure how to word this properly, so I'm going to try with an example. Hopefully it makes sense... Project A, B, and C share 4 issue types. These 4 issue types all have unique screens/scree...
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Hi all! We're wondering if there's a good option to track tester time? We seem to run into issues getting requestors/reporters to get back with us timely and we're hoping there's a good way to ...
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So here i am trying to pull all the EPIC that starts with WR, which obviously is pulling EPIC only and not the issues/sub-task attached to it, who do i achieve both, please help. project = "...
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I copied an active workflow. I want to edit this copy. One of the step's buttons to add or delete transitions disappeared, "Add outgoing transition" "Delete outgoing transitions" buttons are inactive...
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We have the configuration of using suggested articles from Confluence on our portal request forms. How does AI decide which articles are shown first? Is it based off of title, body content, or labels...
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I'm automating from Jira Service Management to create a story in another Jira project but link that story to this triggering issue from JSM. I can create the story in the different project and have ...
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How can we configure SSO to Jira customer portal so that people of our organization domain can access the customer portal with their official Gmail passwords who have been added as Jira customers. Pl...
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People in our organization who are just added as Jira customers and using the same organization domain mail id. Can we enable SSO to those customers where they can access the customer portal with the...
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Hello! I need to configure notifications when a task/issue goes to the QA column, and notify it (by mail) to 1 particular user (the QA tester). Can anyone explain me how to do it?&...
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Edit: This feature is now being rolled out. You can find the documentation in this link Hi everyone, I'm the product manager for SLAs in JSM. We are working on allowing customers to import ho...
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Hey there, I am trying to create an automation which removes a certain user from the Approvers list. I know how to remove the user itself but while testing it I realised that I am not able to show ...
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Dear Atlassian Community, I apologize if it is already described in another question, but I would like to ask you if there is a possibility to add RP in a Jira issue while generating it or to an exi...
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Hi, Is there a way to extract all the comments and attachments associated in a Jira ticket?
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Buenos días: Estoy intentando crear una incidencia con varias subtareas. Las cuales han de realizarse en un orden exacto. ¿Hay alguna forma de hacerlo? Muchas gracias por adelantado.
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The well known red screen pops up: Think I checked, double-checked but to be sure: What am I / is Jira doing wrong?
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Hello, We already have Jira Service Management in our team for managing internal requests and I would like to use it for customer incident management. They should be able to open incidents but no s...
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Hi, In Jira Service management how to add Date validation at the time of form filling. whenever i submit a Change request Date validation is there for once i click the Create button requir...
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Hi, In Jira Service management change request i can see only mandatory fields in the form. I want to see non mandatory fields as well in the form kindly help me out on the same. please find the at...
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Hi I am trying to get the SLA calculations to be right for Resolution in our Service Desk. I am though running into one problem... When a ticket has been in status Awaiting Approval,...
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Hey, I have a field of Multi Select (Service Catalogue) consisting of multiple values like ATM, ITM, etc & Other. If the user selects Other then Other Field will populate and the user enters the...
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Hey, I have scenario, where I have to auto-populate run time while user inserting an input like if Custom Field 1 Value = A then automatically sets the Custom Field 2 Value = B. Is there an...
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Hello everybody! A former colleague is requesting the exercised right of access (RGPD) that I may have in JIRA. How could I see that information and how could it be deleted? Thank you!
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Hi Admins, I have to write an automation rule, which has to add a comment to the JSM issue. In that comment, automation needs to mention the approver. We are using a single select(single choice) "Ma...
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| Subject | Author | Posted |
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| February 17, 2025 1:01 AM PST | ||
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