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Community resources
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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I'm trying to extract a piece of text from a ticket's description and post it in a comment. Sample description: Using regex101 set to Java the following regex seems to match the correct body: ...
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Hello All, We have a requirement to restrict external users/domains (e.g., gmail.com) from raising requests via both the customer portal and the email channel in Jira Service Management. We tested...
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Hi there Has anybody set up an Adapters Client on an Azure VM (ideally the Intune Adapter) and is able to share some feedback on their experiences? I am currently gathering information if this set ...
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We have a use case where we want to import our Customers and their Organizations from an external Data Source (CRM) to Jira Service Management or now Customer Service Management / Service Collection....
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"Jira Cloud for Excel" plugin is not connecting to the respective Atlassian account. It is giving an error which says "We can't load this add-in because we couldn't connect to the catalog". How to fi...
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Hi guys, I have developed an HR system. There is a custom field that I nned to have with the roles of the company employees with more than 400 roles. Is there a way to make this custom field? The p...
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I would like to be able to export a filtered listing of tickets from my "multi-space work" page, but there is no "Export" button or option anywhere. The three dots on the right only given me "Conf...
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I have a user who says @ mentions in a JSM project is no longer sending then an e-mail. I don't recall it ever sending the e-mail, just adding as the requested participant. I've r...
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Hi all, I am facing some strange situation. There is a portal customer I want to remove and I can't. As this user is not a managed account, it is not possible to remove from the usual ways. ...
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Hey Community, Our internal JSM portal has a Form which has a custom drop down field that allows requesters to select a client from the list. This field has 232 options in the drop down list. Our...
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In our Org,we have tickets with start date and end dates,so our requirement is to get the notification of ticket end date before 48hr,so it is possible to get the notification .
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JSON Import: Multi-value Object reference attribute not populated when source field is a JSON array with multiple elements Product: Jira Service Management Cloud — Assets Description: I'm import...
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What is the best reporting tool that will produce very good Dashboards that provide the following 1. Detailed widgets for Incident, Request, Problem and Change various reports around SLA, Brea...
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Hello, I nedd to add approvers to an approval step on a Team-Managed project. The customfield Approvals isn't available on Modify Ticket Action Step. Therefore, I try to add accountId with t...
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When someone makes a status update on a ticket and I have the Jira tab opened in my browser, I do not receive notifications (via email nor through the Jira browser app). I understand that email noti...
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I'm trying to find a solution. To find all users, which have been not active for a period or not at all active. I can see the UI have been change. So i had to find the customer, with this help =>...
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Hello everyone! The automation generates a report on laptops by stock, sending it to email as an HTML table. I need to sort it by start date. But the start date is an object in a different asset&nbs...
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Heya, Maybe I can't find the setting itself but I am having trouble preparing translations for our help-desk portal. Below I have an image of our English portal as viewed by an account in Dutch. Any...
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Heya, I have been struggling to find a solution to mobile view of the helpdesk portal. When the portal opens now it does not scale well and the Rovo agent blocks the full view of the portal. ...
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Heya, I have a question about which agent is best to use? Currently the support page gets cluttered quickly with the pop-up, but the virtual agent seems to have far inferior results to the Rovo agent...
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Groups will not get email notification, but whenever Assignee Groups field assigned to any groups, the users should get notified about the ticket. which is the better option or I need suggestions.
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On the Jira "Board" view, I get an error message when I try to move the column for Done to the extreme right end of the pipeline. The error message is as follows: Something's gone wrong An error ...
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Hi all, In Jira Cloud, it is possible to reply to a ticket via email. If I write an internal comment using an @mention and the recipient replies via email, the reply to the internal comment is treat...
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In project settings, under request types before it was Incident, Service Request, Change, Post-Incident Review, Problem, Task, Don't know what I did, suddenly it is showing Incidents, service r...
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**Subject/Title:** How to configure escalation from L1 to L2 with fresh SLA restart, same OPEN status, and lock L1 from editing after escalation (JSM) **Body:** Hi Atlassian Community, I'm workin...
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| Subject | Author | Posted |
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| yesterday | ||
| February 24, 2025 1:07 PM PST | ||
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