Community resources
Community resources
Community resources
Jira Service Management
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Currently I have an automaton rule set up to set the status of a Ticket to "Waiting for Customer" once 14 days have passed and the assigne is changed to the parent reporter. Now should the custome...
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Hi, it seems that we are not able to sort on departments that are inherited from guest users, and sort those away from creation with the current version of the JSM asset integration with EntraID ...
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Dear Jira Expert, I am trying to create a report for values of labels, which are just availbale in forms, but not in the ticket i am going to see as a service agent. I assume in the service agents v...
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Hello, On a Data Center instance I create an issue when an asset object is created (using the Assets automation rules). In the Create transition of the issue I need to set in a text custom field th...
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Hey all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by moving Opsgenie’s alert, on-call, and incident response features into ...
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All of our other services are still working eg friendsschool.atlassian.net/wiki and friendsschool.atlassian.net/jira but friendsschool.atlassian.net/serviced...
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To put it simply, I have a process where people within the business can post feature requests to Service Desk and then I add it to Product Discovery for discovery and prioritisation. I want ...
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I am trying to learn about the top marketplace apps for support agent skill management - defining a skill taxonomy/hierarchy, assigning skills, tracking team progress etc. Would love any pointers!
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How can I get an instance of Asset Management in JSM and learn and create a demo to maintain the inv
In my company we use Spreadsheet to maintain inventory. Is there a way I can get an instance of Asset Management in JSM and learn and create a demo to maintain the inventory in my g...
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Is there any way for a customer to share a request, created in the portal, with an organization the customer is not a member of?
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This function used to work within OpsGenie but seems to be missing (or removed) from JSM. Is that by design? Is there another way to subscribe to JSM schedules? We use these so that it shows up in o...
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Is there a way to sync an individual's Google Calendar status to JIRA Service Management? I.E. if we have a group which is utilized for round-robin ticket assignments, and an individual is a member ...
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Hi, Working on JSM queues: I would like to automatically be shown with the next work item once I have replied to the customer. I currently have Automation rule so "When a comment is added (by ag...
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I have received a Ticket via JSM and then afterwards added the organization to that ticket. For some reason the customer was not automatically added to this organization. However I also curr...
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Me gustaría saber las ventajas y desventajas de que una misma organización donde hay varios departamentos que se relacionan entre sí, tengan una única instancia de Jira para todos, o que tengan dos i...
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- jira-cloud
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I have a schema for my assets. I also have a parent schema for locations with child schemas for the location type: Support Centers, retail locations, cloud How can I create an attribute within...
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Hello Team, We have a new agent who is not receiving any mails from Jira. He is a new service desk agent, but he doesn't receive the invitation link. When we shared with him the invitation ...
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Hello Team, We are facing 403 Forbidden Error while accessing Attachment API (mentioned Below) Using OAuth 1.0 from our Connected APP. API: https://your-domain.atlassian.net/rest/api...
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Hi everyone, I invested quite some time in finding an option for this but so far, have not been successful. The use case is that customers want to be able to categorize their tickets in our service...
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Hi! We use a Datepicker in a Customer Form to set the subject for outgoing emails. However, the time is off by one hour, and the Datepicker does not support the 24-hour format. Thin...
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Dear Community, is it possible so set a maximum day in the form which changes every day? For example: Today is the 24th March, the maximum day should be the 24th of march when i fill out the...
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I have a user for that a code is generated for his first login to Jira. But he doesn't get the email.
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We use Google email and ever since I've had to reset the password of the email used in Jira - the tickets do not filter through to Jira. We use Jira Cloud I have tried everything i cou...
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Hello, One of our operators has lost access to their MFA authentication app and no longer has the recovery key. As a result, they are unable to log in to their Atlassian account. They do not have a...
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Hi! I am currently trying to update my service project report in order to show a custom data range in my dashboard. This report is related to SLAs and the reports related to this were already crea...
Atlassian Community Events
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| June 18, 2025 4:57 PM PDT |