How to link multiple customer experiences to a single space

[Gabriel Viger]

Hello Community!

I was looking to link 2 customer experiences to 1 CSM space but when creating a new customer experience, it obligates me to create a new space.

Once the new space is created, I can create forms that points to the desired space but cannot delete the newly created space.

Is this intended to work that way?

Thanks! 

[Tomislav Tobijas]

Hi @Gabriel Viger ,

Yeah... this is a known limitation, and there's a feature request for it: CSM-8: Ability to create multiple Customer Experience for single customer service space 🎟️

You'll find a mitigation scenario within the ticket you could maybe use, but I'm not sure if there's anything else that would work in this scenario 👀

Cheers,
Tobi