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Are AI agents accessible to help portal customers (non-Atlassian users)?

Alexander Medina
Alexander Medina
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June 22, 2026

I want to make my AI agent accessible/interact with my customers (non-Atlassian users) on our Help Desk/Portal or widget. Can I create an agent to engage with portal customers?

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Arkadiusz Wroblewski
Arkadiusz Wroblewski
Community Champion
June 22, 2026

Hello and welcome to Atlassian Community @Alexander Medina 

Yes but it depends heavily on which specific AI agent experience you want to build ? 

Clarify that to us and then maybe we can narrow some examples.

Best,

Arkadiusz 🤠 

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