[Bug] CSM Space Sidebar Shortcut Links Cannot Be Edited or Deleted After Page Refresh

[이주혁]

Hi Atlassian Community,

I'm writing to report what appears to be a bug in the Customer Service Management (CSM) space sidebar.

Product: Jira + Customer Service Management (CSM)
Environment: Cloud

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Description of the Issue

In our CSM space, we use the left sidebar to manage shortcut links for our team. We can add shortcut links via the sidebar UI, but once added, we are unable to edit or delete them after refreshing the page. This means we are forced to keep outdated or unused shortcut links permanently visible in the sidebar with no way to remove them.

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Steps to Reproduce

1. Open a CSM space in Jira.
2. In the left sidebar, add a new shortcut link.
3. Immediately after adding the shortcut, click the "Edit" button that appears next to it — you will see options to Edit and Delete the shortcut.
4. Refresh the page.
5. After the page reloads, the edit button is no longer visible next to the shortcut link.
6. There is now no way to edit or delete the shortcut link.

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Expected Behavior

The edit button should remain accessible after a page refresh, allowing users to edit or delete shortcut links at any time.

Actual Behavior

The edit button disappears after a page refresh. Once the page is refreshed, shortcut links can no longer be edited or deleted.

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Why I Believe This Is a Bug

The edit/delete functionality clearly exists in the UI — it appears briefly right after a shortcut is added. The fact that it disappears after a page refresh strongly suggests this is an unintended behavior (bug), not a design decision.

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Screenshots

I have attached screenshots to illustrate the issue:

• Screenshot 1: The "Edit" button visible immediately after adding a shortcut (Edit/Delete options available).

• Screenshot 2: A previously created shortcut link — the "Edit" button is gone and the shortcut cannot be edited or deleted.

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Has anyone else experienced this issue? Is there a known workaround, or has this been reported before?

Any guidance or support would be greatly appreciated. Thank you!

[Marc -Devoteam- · Accepted solution]

Hi @이주혁 

I can confirm this behaviour and replicated it.

Raise this as a ticket via Atlassian Support

As this forum is a public one, for users of the tooling, but not official support

[이주혁]

Thank you so much for confirming the issue and for pointing me to Atlassian Support! I'll go ahead and raise a ticket there. Really appreciate your help!