Migration to Jia Inquiry

[Mohammad Itani]

Hello,

can you please let me know who can I contact to assist us in understanding what could change after I migrate to Jira.

Thank you 

[Kaushik from Spike_sh]

For migration assistance, your best starting point is Atlassian's official migration guide for OpsGenie to JSM Operations. https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/

You can also reach out to Atlassian Support directly — they have a dedicated migration team that can walk you through what changes. The key things that typically change: the UI moves into Jira, alert routing rules get restructured, and some API endpoints change. Your integrations, schedules, and escalation policies should carry over, but it's worth auditing them post-migration.

Costs also significantly change. I would highly suggest you to search for Jira Service Management Pricing Breakdown.

- Kaushik (Spike.sh)

[Mohammad Itani]

there is a request to migrate opsgenie to Jira.

I want to check what will change if we did the migration, like cost, schedules ...etc.

[Nikola Perisic]

Hello @Mohammad Itani 

• Are you migrating from one system to Jira?
• Are you migrating from Jira data center to Jira cloud?
• Are you migrating from Jira cloud to cloud?

[Nikola Perisic]

@Mohammad Itani 

You can see these articles: https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/

https://www.atlassian.com/software/opsgenie/migration

There are all answers to your questions detailed on these links.