Can't fill our support requests due to invalid URL

[Matthew Born]

My https://NAMEHERE.app.opsgenie.com/ url works fine. It doesn't validate in the support request form, however, so I'm unable to open requests. 

We are only sporadically receiving our phone alerts, and the email alerts are triggering repeatedly, every 15 minutes, not in line with our set alerts. 

[Chris DeGidio]

@Matthew Born You will want to use the Atlassian cloud site URL the Opsgenie instance is under. This is how it performs the entitlement checks during support issue creation.

- Chris 

[Matthew Born]

Thanks for the response, apologies for the delay. Is the URL I use to access my portal and make adjustments not the URL the Opsgenie instance is under? How do I find that?

[Talar Pavlovic]

Hi Matthew!

Generally it would be https://NAMEHERE.atlassian.net 

If you're the Site Admin, you could be able to find this for sure by going to https://admin.atlassian.com 

Kind regards,
Talar  

[Matthew Born]

Hey Talar, the admin url admin.atlassian.com directs me to create my own organization. The namehere.atlassian.net has been stuck on saying my page is unavailable since last time we spoke. 

[Chris DeGidio]

@Matthew Born you have to use the Atlassian URL your Opsgenie product is under. It won't be namehere.atlassian.net 

Feel free to email me at cdegidio@atlassian.com so your private personal data is not exposed in community. I can lookup your account with this method and provide you with the right cloud URL to use.

Thanks!

- Chris 

[Matthew Born]

That'd be great, because I've been unable to find that information. I'll shoot you an email. Thanks!