Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

OpsGenie-Mongo Integration

Sudheer Kumar
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 19, 2025

Hello All,

Having a couple of issues with OpsGenie integration.

The opsGenie-Mongo integration was smooth on the Mongo side (Project-> Alert settings), but faced some issue on the OpsGenie side.

1. The message was not automatically getting assigned to a team

2. The message priority (irrespective of what you set on the Mongo alert setting) was always coming as P3 - Moderate on the OpsGenie end.

I worked around this using a Global policy like:

- If Desc contains Mongo-ProjectName:

   - Then Assign the Team to my team & set the priority to P1, so that I can receive a voice call.

That works fine, but now all my messages from Mongo as P1. I need to have an option to send P2 messages that will be routed as SMS message.

Anybody facing similar issues or have found a better work around for Mongo integration, please revert back.

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events