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- Community
- Tag: knowledge-base
Tag: "knowledge-base"
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Hi everyone, I have read all the posts regarding Inline comments not working. On our Knowledgebasedraft section we have a lot of inline comments marked in yellow. Since yesterday we can not click on...
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Hi all, I had a customer ask me yesterday if it would be possible to prompt an agent to write a knowledge base article if there isn't one already for a specific topic / ticket. Has anyone else ha...
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Hello, We are using Jira in our company with a team of French developers and business teams/users from several different countries: France, USA, UK, Germany, Switzerland, Japan, Russ...
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Hi Everyone, I am new to Atlassian but I have done a bit of research on this subject. I need some advice. Currently we have a Knowledge base in Confluence setup for our customers. We also h...
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"An error occurred while updating Salesforce" getting this error while exporting conf. to Salesforce
Hi Everyone. When I am trying to export Knowledge article from Confluence to Salesforce I am getting below error message "An error occurred while updating Salesforce" above error message sho...
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Hello, I am reaching out to seek assistance with configuring knowledge base permissions in Jira Service Management (JSM). We are currently facing challenges in managing and aligning the permissions ...
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Hi, Community, Could someone please guide me on how to obtain statistics or reports regarding users who opened tickets in JSM and accessed Confluence knowledge base articles directly...
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I am trying to create some documentation pages. as an example see the attached. I have a page with 118 documents. I am trying to find a way to do a tool tip /hove rover that I can s...
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Hi, We have confluence and Jira data center. Before this, everything was fine when creating a task in Jira Service Management, articles from confluence were visible. After updating Jira to 9.12.13, ...
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Hello! How can we recover an Account when the 'Forgot password' is not sending a reset password link
We have a colleague who is attempting to access our posts on Atlassian/Knowledge Base. They are unable to access it because they are asked to sign in. They have forgotten their password, and e...
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Hi there, Is there anyone out there that can give me virtual assistance on pulling out a specific automation rule for my project? I tried to do DIY but the stuff in there is quite overwhelmi...
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Gostaria de permitir que todos os usuários acessem, comentem e reajam nos artigos criados dentro da base de conhecimento, é possível?
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Hello Everyone, Does anyone has implemented a solution to use Jira as a knowledge base or a database to store lessons learned? What's is the problem to solve: register the lessons learned i...
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Hey everyone :) We're looking into moving our Knowledge Base from Freshworks to Jira and wondering what options we have. Has anyone migrated their KB from one platform to Jira? Either to Jira...
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Hi team, Is there anyone knows if possible to automatically transfer knowledge base "Done" issue into article? Thanks
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Hi, we want to build up a knowledgebase for agents from within the ticket. Kind of instructions for agents, but not visible for customers in normal knowlegdebase. Restricting pages does not work bec...
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Hello! Our team is starting to explore creating a brand new internal Knowledge Base in Confluence to become the single source of truth for all of our internal job aids and process related documentat...
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Hi all, I'm having trouble with categories on my Jira Service Management portal. Whenever I attempt to link a Confluence space, an old category I created keeps appearing on the portal, and I can't fi...
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Hello, we have the knowledge space linked to the JSM project, therefore when someone raises a request, he/she is prompted with the article suggestions based on labels. I noticed that there is a maxim...
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Hi, we want to provide infos to agents on how to solve some kind of requests. These infos should not be available in customer KB because these infos are confusing for them. We know that we ca...
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Sichtbarkeit der Artikel der Knowledge-base im widget / Visibility of the knowledge base articles in
Hallo, ich suche eine Möglichkeit, die Sichtbarkeit von Artikeln der Knowledge-base im JSM-Widget zu steuern. Im Kundenportal von JSM steuern wir die Sichtbarkeit über Labels an den Artikeln. Leide...
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When Service Project customers view pages from the linked Confluence knowledge base, their view of the pages excludes the headers and footers of those pages. Is there a setting I'm missing to c...
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Display left side page tree for confluence knowledgebase when viewed as customer from Service Projec
When customers view the service project's knowledge base articles in the Service Project portal, the tree of article pages, which is visible to our staff in Confluence, is not visible to the customer...
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Hi, Does using labels help with KB article suggestions in the customer portal only or does it help agents see suggested kb articles in the issue view in a project as well? From the agent view, I ca...
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When I add an article from our Knowledge base to a Jira issue comment, the link successfully appears. However, when I try to click on the link in the comment, the preview does not work. It seems lik...
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