Opsgenie

If we set up email integration, will the one sending the email require a license? My understanding is the sender will NOT need a license, and only those in the call tree will actually NEED the licens...

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• cloud
• opsgenie
• opsgenie-cloud

I am trying to write a tool to inventory our opsgenie monitoring deployments. the integration Ids obtained by ` curl -X GET 'https://api.opsgenie.com/v2/integrations'` call do not include the ...

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• cloud
• opsgenie
• opsgenie-cloud

    We want to create an automation that if an SLA is breached we want to notify the users in an affected services group. Our affected services groups are connected to opsgenie where the ...

• Question
• opsgenie

We have multiple API and email integrations towards OpsGenie and have a question if the alias need to be globally unique across integrations or just for the integration. Please clarify.

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• cloud
• opsgenie
• opsgenie-cloud

  Hi all, I am still getting familiar with the system.   Ideally, we would like after-hours calls to be diverted from our 3CX phone system to Opsgenie and then to the scheduled pers...

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• cloud
• opsgenie
• opsgenie-cloud

Hi there, We are willing to migrate our UK phone number to a different carrier. Can you please let me know what the administrative steps are with Opsgenie? Thank you! Kind regards, Vladimir

• Question
• opsgenie

Hi, I have a slack tag of on-call (jon-on-call). I am trying to integrate between this tag, and the rotation of the Opsgenie on-call, where: 1. When an on-call is being changed in Opsgenie - updat...

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• cloud
• opsgenie
• opsgenie-cloud

Is it possible to generate a report with users notifications methods? The goal would be to see if a user has registered a method for notification different from email.

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi community, I have done emailed integration in my Opsgenie and I am aware that the {{message}} field in Opsgenie treats the email content as plain text. But there's tabular data in my email conten...

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• cloud
• opsgenie
• opsgenie-cloud

I setup an email integration for Redgate SQL Monitor, and while I'm successfully getting alerts, the Description is all raw html: How do I get something more useful into the Description field?

• Question
• opsgenie

Part of my customer support system is a ticketing portal that generates emails when a ticket is created, can Ops Genie take those emails in and alert on them based on criteria we define?

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• cloud
• opsgenie

Hi, As Zendesk are deprecating triggers has anyone replaced them with webhooks as per Zendesk suggestion ?  Thanks, Jason 

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello,   I'm new to Opsgenie and looking for some guidance. Our team is set up across three regions (USA, Europe, and Asia) with 4 members in each region, operating on a follow-the-sun model ...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi Team, We have successfully integrated Opsgenie with Icinga 2 following the provided documentation. While host alerts are being received, service alerts from Icinga 2 are not being sent to Opsgeni...

• Question
• opsgenie

We recently have the need to build an on-call rotation and I was trying to explore opsgenie on my home instance. it seems from the time I looked at it a couple of years ago to now it is more fully in...

• Question
• opsgenie

In today's fast-paced digital landscape, ensuring that systems are monitored and incidents are addressed promptly is crucial. One effective way to achieve this is through efficient on-call scheduling...

• Article
• opsgenie

It´s possibly create a report or query from API where MTTA and MTTR of alerts is calculate only in comercial time.

• Question
• opsgenie
• jsm
• mtta
• mtts

    Our multiple rotations are no longer merging into one final schedule. How can we merge the rotations back into one true final schedule? Between 2 incident managers overrides on the s...

• Question
• cloud
• oncall
• opsgenie
• opsgenie-cloud

The name of my team has change.  How can I change the team name in OpGenie?

• Question
• opsgenie

I have a team with engineers that work part-time, 4 days a week and also engineers that have a day off bi-weekly. How do I configure a schedule and rotations for this situation

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• cloud
• opsgenie

  While setting up Outgoing Authentication for the Amazon Security Hub integration, I encountered an issue when selecting the region. Although "ca_central_1" is available in the drop down menu,...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Can the user use the same Atlassian credentials to access Opsgenie?

• Question
• opsgenie
• user-management

Due to the upcoming changes on September 30th (Upcoming Changes to Opsgenie Incoming Call Integrations Assigned UK Phone Numbers)   We have set up a new number with Twilio with a regulato...

• Question
• cloud
• opsgenie
• opsgenie-cloud

hello i can not export alerts, using the menu "export CSV". the .zip is generated, but when i open it, i have the following message : "compressed folders error : the compressed folder c:\....&nbsp...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Recently we have been testing out the deduplication feature for repeating alerts. In principle, it’s a good idea - I don’t want many duplicate alerts telling me my virtual machines are dying when on...

• Discussion
• cloud
• opsgenie