Routing Rules vs Responder

[Sathishkumar Pannerselvam]

Hello All,

Could anyone share the advantage between these 2 options?

Sending the Team A alert notification copy to Team B.

1) Routing Rules -> Escalation Policies

2) Add Policies -> Add the Responder.

Regards,

Sathish

[Nayan Pandey]

Hello Satish,

Thank you for contacting the Opsgenie community. We understand you are looking for advantage between Escalation Policies and Adding Responder via policies. 

Here's a comparison of the two options for sending a Team A alert notification copy to Team B in Opsgenie:

1. Routing Rules → Escalation Policies

• How it works: You configure a routing rule on Team A to send certain alerts to an escalation policy, which can include Team B as a step in the escalation.

• Advantages:

  • Flexible Notification Flow: Escalation policies allow you to define the order, timing, and conditions for notifying different users or teams. For example, you can notify Team A first, and if unacknowledged after X minutes, escalate to Team B. 

  • Granular Control: You can set up multiple steps, repeat notifications, and automatically close alerts after escalation cycles.

  • Visibility: When a team is added via escalation, all members gain visibility and are notified according to their own escalation policies and routing rules.

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2. Add Policies → Add the Responder

• How it works: You add Team B as an additional responder to the alert, either via alert creation or by using an alert policy.

• Advantages:

  • Immediate Visibility: Both Team A and Team B are added as responders at the same time, so both teams are notified in parallel according to their own notification rules.

  • Simplicity: This is a straightforward way to ensure both teams are aware of the alert without configuring escalation steps.

  • Use Case: Useful when both teams need to be notified simultaneously, rather than in a sequence.

Summary Table

Option	Notification Flow	Use Case
Routing Rules → Escalation Policies	Sequential (A, then B if needed)	When you want to escalate only if Team A doesn't respond
Add Policies → Add the Responder	Parallel (A and B at once)	When both teams should be notified immediately

I hope the above helps. Please feel free to reach out if you have any additional questions/queries, I'd be happy to help. 

Regards,
Nayan