OpsGenie Alert Created but Does not Show In Dashboard

[Nayak_ Madhusmita]

Hi,

I have a job which creates OpsGenie alert based on certain checks. It works fine. In production I see the alert created but we dont see the alert coming into the OpsGenie board for the support team.

Here is what I see in the response when I created the alert:

RequestId: a8281dc8-e0ad-4aec-9d3a-4a761fea234c, Result: Request will be processed

Can someone please help me debugging this issue ?

[Nayan Pandey · Accepted solution]

Hello Madhusmita,m

Thank you for contacting Opsgenie Community. I am Nayan, happy to help you. 

I understand that you are trying to create alerts on Opsgenie however, it does not show on the Opsgenie board. 

It does look like your job is successfully creating an Opsgenie alert (as indicated by the "Request will be processed" message and the RequestId), but the alert isn't appearing on the Opsgenie board for your support team. Here are some steps and considerations to help debug this issue:

1. Integration and Routing Rules

   • The integration your job is using (API key, email integration, etc.).

   • That the integration is enabled and correctly configured for your support team.

   • Any ignore rules or filters that might prevent alert creation or routing.

2. Team Ownership and Routing
   Alerts are assigned to teams based on how they're created (team integration, global integration, etc.). If the alert isn't routed to the correct team, it won't show up on their board. Confirm that:

   • The alert is being assigned to the intended support team.

   • The team's routing and escalation policies are set up to receive and display the alert.

3. Deduplication
   Opsgenie deduplicates alerts with the same alias. If an open alert with the same alias already exists, a new alert won't be created—instead, the existing alert is updated. Check if your alert alias is unique or if deduplication is affecting visibility.

4. Check Alert Status via API
   Since you have the RequestId, you can use the Opsgenie Alert API to query for the alert by its ID or alias. This can help determine if the alert exists but is not visible due to filtering or status.

5. Notification and Board Filters
   Sometimes, board filters or notification settings can hide alerts from view. Ensure that your Opsgenie board isn't filtering out the alert based on status, priority, or other fields.

If you've checked all the above and still can't find the alert, try reviewing the alert creation logs or reach out to us on Opsgenie support for further investigation.

Regards,
Nayan

[Nayak_ Madhusmita]

Hi Nayan,

Thank you so much for the reply. Seems like my issue was with the Deduplication because I am setting a static alias in the code while creating alert. And there was already an alert which was not closed. So, everything was appended to the open alert.

Now I made the alias to be unique every time there is an alert triggered by appending the date/time to it which will avoid this confusion and resolve the issue.

Thanks,
Madhu