Is there a way to customise payload for outgoing integration?

[Suraj Gulati]

I am trying to send out alert notification to Webex but webex needs either text or markdown in payload. What I am seeing is I am not able to customize the outbound integration payload, so curious if it can be done in any other way?

[Egor]

Hi @Suraj Gulati

Thanks for reaching out to Atlassian Community!

Currently, Opsgenie does not support fully customizing the payload structure for outgoing integrations (such as Webex) directly from the UI. The webhook integration sends a fixed JSON payload, and while you can choose to include fields like "alert description" or "alert details," you can't define a custom text or markdown body for the outgoing request.

Workarounds and Options:

* You can use dynamic fields and string processing in alert fields to control the content of certain fields (like message, description, details), but the overall payload format remains JSON and can't be switched to plain text or markdown - https://support.atlassian.com/opsgenie/docs/dynamic-fields-in-opsgenie-integrations/ 

* Advanced customization (such as outbound rules or scripts) is only available via the Opsgenie Edge Connector, which requires self-hosting and scripting, and is not available for all integration types - https://support.atlassian.com/opsgenie/docs/opsgenie-edge-connector-as-an-extensibility-platform/ 

I hope this helps! 

Best Regards,
Egor