Report with empty schedules or missing contact numbers ?

[Natalia Bacchini Sacilotto]

How can we efficiently find reports with empty schedules or missing phone numbers from team members to avoid unnecessary looping? Previously, we had a "users" tab for easy access to phone numbers, but now it's challenging to identify empty schedules or missing contact information in advance. What are the best strategies to address this issue?

[Bruna Silva]

Hello @Natalia Bacchini Sacilotto,

Thank you for reaching out to the Atlassian Community!

Currently, it's not possible to manage other users' contact methods in Jira Service Management Operations. However, we have some feature suggestions for the topics mentioned:

• The admin should have the capability to manage agent contact details, such as SMS, email, and phone numbers, for alert notifications in OG-Consolidation (JSM/O)/JSM operations
• Notify when there is responder/participant missing

Please feel free to access these tickets, click "Vote for this issue", and add yourself as a watcher to stay informed about the status of these features.