Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Is it possible to search on a request reference in the requests lists on customer portal?

Hello,

 

It doesn't seem it is possible for a customer to search for a request reference in the search box in requests list in the customer portal.

Why is that? Is that a feature I need to request?

 

Thank you.

1 answer

Suggest an answer

Log in or Sign up to answer
0 votes
Boyan Angelov
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Nov 11, 2019

Hello,

The customer can search, but they need to enter the full reference key, not just the number. E.g. if the request reference is "DEMO-15", if they search for "15" it will not find it, but if they search for "DEMO-15" it will.

This is just how JQL works.

Cheer,

Boyan

Oooh, that's the way.

Thank you very much.

Have an nice day.

TAGS
AUG Leaders

Atlassian Community Events