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Is it possible to search on a request reference in the requests lists on customer portal?



It doesn't seem it is possible for a customer to search for a request reference in the search box in requests list in the customer portal.

Why is that? Is that a feature I need to request?


Thank you.

1 answer

0 votes


The customer can search, but they need to enter the full reference key, not just the number. E.g. if the request reference is "DEMO-15", if they search for "15" it will not find it, but if they search for "DEMO-15" it will.

This is just how JQL works.



Oooh, that's the way.

Thank you very much.

Have an nice day.

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