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I have 7 agents working on different Ticket Groups. I want to assign a specific agent to single ticket type - "Vehicle Reservations". I also want to assign a different agent to "Vehicle Repairs". I would still see the overall ticket count on a que. We also were wondering how we could identify vehicle reservations that were approaching the Due date/Turn in Date
Any help would be appreciated.
Make use of components and make the agents Component leads.
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