Get product advice from experts

Ask a question →

Join a community group

Find a group →

Advance your career with learning paths

Take a free class →

Earn badges and rewards

Connect and share ideas at events

See the calendar →

How can I automate assignment of specific tasks to specific agents?

I have 7 agents working on different Ticket Groups. I want to assign a specific agent to single ticket type - "Vehicle Reservations". I also want to assign a different agent to "Vehicle Repairs". I would still see the overall ticket count on a que. We also were wondering how we could identify vehicle reservations that were approaching the Due date/Turn in Date

Any help would be appreciated.

1 answer

1 accepted

Suggest an answer

Log in or Sign up to answer

0 votes

Answer accepted

Lawrence,

Make use of components and make the agents Component leads.

Victor

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Reply

Recommended Learning For You

Level up your skills with Atlassian learning

Learning Path

Get the most out of Jira Service Management

Solve customer problems efficiently and deliver outstanding service experiences.

Learning Path

Adopt ITSM practices to deliver exceptional service

Become familiar with the principles and practices that drive ITSM. Then, learn how to configure and use Jira Service Management to implement them.

Atlassian Certified Associate

Jira Service Management Agent Essentials certification

Prove you know what's essential to providing efficient and resolution-focused service in Jira Service Management.

Was this helpful?

Thanks!

New to Jira Service Management

TAGS