Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,556,964
Community Members
 
Community Events
184
Community Groups

How can I automate assignment of specific tasks to specific agents?

Lawrence Demers
Lawrence Demers Nov 13, 2019

I have 7 agents working on different Ticket Groups. I want to assign a specific agent to  single ticket type - "Vehicle Reservations".  I also want to assign a different agent to "Vehicle Repairs".  I would still see the overall ticket count on a que.  We also were wondering how we could identify vehicle reservations that were approaching the Due date/Turn in Date

Any help would be appreciated.

Answer
Watch
Like Victor Mutambuki _Mumo Systems_ likes this
299 views

1 answer

1 accepted

0 votes
Answer accepted
Victor Mutambuki _Mumo Systems_
Victor Mutambuki _Mumo Systems_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
Nov 13, 2019

Lawrence,

Make use of components and make the agents Component leads.

Victor

Reply

Suggest an answer

Log in or Sign up to answer
groups-icon
New to Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

See all events