Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How can I automate assignment of specific tasks to specific agents?

Lawrence Demers November 13, 2019

I have 7 agents working on different Ticket Groups. I want to assign a specific agent to  single ticket type - "Vehicle Reservations".  I also want to assign a different agent to "Vehicle Repairs".  I would still see the overall ticket count on a que.  We also were wondering how we could identify vehicle reservations that were approaching the Due date/Turn in Date

Any help would be appreciated.

1 answer

1 accepted

Suggest an answer

Log in or Sign up to answer
0 votes
Answer accepted
Victor Mutambuki
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 13, 2019


Make use of components and make the agents Component leads.


AUG Leaders

Atlassian Community Events