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Unable to set up a custom email account


Debug.pngSnapshot.pngI want to declare a new custom email address for my service desk project but I can't.

When I click on any of the three icones (MS, Google or Other) nothing happens. No error message either. I enclosed a capture of the screen with the debug mode from CHROME.




1 answer

Hi @Muriel LE PALLEC and welcome to Community!

First, this is a public Community so you may want to remove the email shown in your screenshot :)

Have you tried to log out/log in again? Have you tried on a different browser? Can you show us the Console tab instead of the Elements one?

- Manon

Hello Manon,

I updated the ticket. Console snaphot enclosed  :) I will try next using a different browser. 

Same results after trying on IE and Firefox --> nothing happens

ConsolesSnapshot_Firefox.pngSnapshot_IE.png attached.

Thanks for these details! I'm afraid I can't help you further though, I don't reproduce the issue on my end. You should raise a request to Atlassian support, they'll be able to look into this on your Jira site.

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