I am currently attempting to create a support platform in Jira service desk.
Within this support platform, I currently have 2 groups; Technical support and general support.
My question is as follows
How to do I limit the viewability so that any public / anonymous user can only see the general support group with those request types while any internal business user can see both groups.
The idea is that I want internal users to be able to raise a bug/feature request directly with the tech team while users outside of the company have to go through to the ops team who can forward it on to the tech team if required.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events