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Editing viewability of Jira service desk

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November 3, 2019

I am currently attempting to create a support platform in Jira service desk.


Within this support platform, I currently have 2 groups; Technical support and general support.

My question is as follows


How to do I limit the viewability so that any public / anonymous user can only see the general support group with those request types while any internal business user can see both groups.


The idea is that I want internal users to be able to raise a bug/feature request directly with the tech team while users outside of the company have to go through to the ops team who can forward it on to the tech team if required.



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