Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,559,739
Community Members
 
Community Events
185
Community Groups

Flag emails as spam.

How can I flag a particular email address or domain as spam to avoid future emails coming from that address to create tickets automatically?

1 answer

1 accepted

1 vote
Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 29, 2019

Hi Fernando, 

Thank you for reaching out to Atlassian Community!

Currently, it’s not possible to mark an email as spam or block this address, however, there is a workaround that may help you if there are few addresses that you need to block.

If you are a site-admin, you can go to Administration > Jira Service Desk and instead of deleting, you need to deactivate the account (revoke access).

Screenshot 2019-10-29_17-50-01-941.png

If we delete, if the project is open to customers to create their account, they can create the account again if they send a new email, but if we set as inactive, they won’t be able to create the account and create tickets, all new emails will be rejected by Service Desk informing that the user is not active.

We also have a feature request suggesting the implementation of a blacklist:

Hope this helps!

Regards,
Angélica

Thanks for sharing this workaround. This should work for now, and then if you deploy a blacklisting feature we can easily move these "deactivated" accounts to it.

Thanks!

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events