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Jira Service Management
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Hi , I am trying to attach on image on the email template. Is it possible to place image on server where my Jira is hosted and fetch it through an automation rule?
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Hey, I want that users can only view the assignee field they cannot edit them, they can only edit while transitioning the issue, is it possible?
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Hi, Can some one will help on how to assign a ticket to the group I have 3 groups called Service desk, support team, Technical Team. workflow will go one step after other if the ticket is assigned...
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Hey, is there any chance to get the reports tempo from the JSM project? We can add work time to the JSM project, but it's not included in our reports. Is there any advice to fix that, or we can't ...
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hi team, we have limited automation cycles in the Jira cloud what is that actually? Thanks
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Hi, I have a ticket with 209 attachments and I think that's causing issues. None of the attachment will load, all show the message Failed to load. I have no way to getting the images to be preview...
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Hey, While doing a transition the comment tab is appeared on the issue screen and the first tab is Reply to Customer I want to rearrange it or hide it for specific users, Is It possible?
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I have gone through the link Set up an open portal | Jira Service Management Cloud | Atlassian Support but I couldn't get any output of that. As I have followed all the steps instructed on...
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Hello, Does someone have the definition of statuses for Jira cloud standard workflow? Thanks
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Is there a simple app that will allow me to "Copy" a Team Managed Project - with all its............
I've asked similar questions Is there a simple app that will allow me to "Copy" a Team Managed Project - with all its configurations. I've tried Deep Clone - it doesn't allow team managed pr...
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Hi, Want to ask if it's possible to auto-fill a field (A) based on another field (B) while typing into field B on Jira Service Management. Or if there are any plugins/apps that can support my case....
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Hi. I want to send mail from jira service management to outside people. Can I send mail from ticket or reply to customer?
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Buenas Requiero que en la notificación para una aprobación también se visualice el adjunto que se coloca en la transición, es viable ? Transición
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How can you create a new field at the Feature level that will display the number of hours spent on the project And recorded by users at story, task, subtask level?
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hi team, Jira service management cloud, any suggestion for a chatbot for agents so the customer interacts with the team? Thanks Regards,
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JSM-CLOUD: I have one production instance on the cloud. how i can have a developer instance to deploy and test new changes?
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Hi Community, I'm trying to create a customer via REST API. I've just copied in a first step the example provided here: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-custom...
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Hello everyone, We would like customers to fill in out certain bits of information in regards to incidents they are experiencing. This will allow us to solve the problem a lot quicker if we have all...
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Hello, I'm wanting to set up an automation that is triggered by a response from a customer. I need the response trigger the ticket status from 'awaiting customer' to the previous status it was in b...
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Una vez creado el campo no veo que permita editar las opciones!
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Hii I have an insight custom field (customer) and have some attributes. The main attribute is "customer company" and another attribute (owner) is type User (that read from active directory). Now in ...
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How can I change the height and width of an asset in Graphic Builder by dragging the mouse? Normally, if you click on, say, an image in the world in GB, it moves around (the x and y coordinates...
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When I do my reports, I export the issues in XLSX format (Excel spreadsheet) but I've been asked to export the comments too, there is a way to do this? My environment is Cloud. Thanks&n...
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Dentro de mi proyecto, tengo en el flujo de trabajo, dos estados, pero estos terminando con el estado completado que tiene como resolución, listo. Al querer cerrar los sprint, me salen las h...
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show's these error on sudo systemctl start jira.service Job for jira.service failed because the control process exited with error code. See "systemctl status jira.service" and "journalctl -xe...
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