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Jira Service Management
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Hello everyone, I'm trying to send a GET request to the Jira REST API, so I can retrieve all open tickets from a specific issue type. However, the response I get includes all tickets regardless of ...
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How can I create a filter for my two shift's team. I want to know if how many tickets logged for this time duration(7am-7pm) dayshift. and (7pm-7am) Nightshift. I have only JQL for the day. Here ...
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So, I have configured this site for my project: I also have my purchased domain: jimmytrivedi.in So, I want to configure jimmytrivedi.in instead of jimmytrivedi.atlassian.net, at lea...
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I've been setting up my portal forms and trying to standardise the issue view as well. I thought I had everything done perfectly, until I realised that everything I had done in the issue view, ...
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Hi, This may be a dumb question but can you limit who can be assigned an issue if there is a referenced Jira group in an issue. Based on an issue category a 'queue' is assigned, these queues are As...
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Hello! I checked my tcpdump today. What are strange IPs? 185.166.143.34 185.166.143.35 They open the Atlassian. what are they for?
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Hello community, I have a question regarding te behaviour of SLA met vs breached report. In my project i have only one issue that breached on the 10th of december: When accessig the SLA met vs b...
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Hello, Can you have selective approvers? You can quickly choose which manager or supervisor you want to approve the ticket. I would like to know how to create a selective or limited approver so tha...
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Hello, Can you have selective approvers? You can quickly choose which manager or supervisor you want to approve the ticket. I would like to know how to create a selective or limited approver so tha...
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How can I upload bulk customer email address in the service desk specific project?
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Do I need the entire discovery package on both servers (Discovery file with all the executables)? Or can I have a Discovery Agent on 1 then use the Collector from the other? I currently have the Disc...
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How do I list all the service requests in Jira service desk cloud? I have site admin privileges but when I list service requests using /rest/servicedeskapi/request I do not see requests created ...
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Is there a way to assign jira tickets for each project based on an on-call calendar? So if we receive ticket in to project X it then looks up on the on-call calendar to see who the on-duty reso...
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Hi Admin, When addidng a Customer or User on a specific Service Desk project, we don't want them see other Service Desk. Currently, when an access is granted to the customer and go to the Customer ...
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Greetings All, We are looking for ways that our Service Desk team can communicate with the end users that are opening up Incidents or Requests. We saw that Chat feature in the project, but the...
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Hi all, I would like to create an automation that adds the individual that opened the incident to be added as a requested participant into the ticket. I found this article, but I have very little...
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Hey there! Please, can you tell me about your favorite add-ons or other features to control SLA? Why did you choose them, and what advantages and disadvantages do you see? For example, I'll start w...
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This has gotten to be fairly serious. When some users start an problem ticket, when a service desk agent assigns a ticket, or sometimes for any arbitrary change at all, JSM will return a ...
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hello community We are currently trying to implement the vacation system in the portals and we are curious to know if we can directly block some calendar days such as holidays, non-working days, etc...
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Hi Jira I am getting attached screens when I open my Jira. And when I do follow the link, I do not see the option to Email Request. I cannot complete the process. What does t...
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Hello, The scenario is this. I have some templates created with TextBlaze, and I would like to add the reporter or assignee of the issue to them so that they say something like: Hello @john.doe,...
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Hi Can some one will help me on opsgenie Incidents usage? Is this related to any kind of incidents ? or something else. .
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Jira Service ManagementのITサービス管理テンプレートを確認していますが、 「サービス」と「コンポーネント」の使用方法の違いがわかりません。 「サービス」については、サービス構成が管理でき、リポジトリともリンクができると思いますが、コンポーネントについてはどのようなケースで管理するのでしょうか？課題を分類するために使用するのでしょうか？ お手数ですが、...
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I am trying to link confluence to assets search result. I do understand that there are no gadget for it, but at least having the possibility to directly link to a search result would be helpful: &n...
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Hello Community, the last days I tried to find a solution to bulk change Jira Service Manager request Tickets to "Private request" from "Share with Organisation". Current situation: A...
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