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Jira Service Management
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Jira Service ManagementのITサービス管理テンプレートを確認していますが、 「サービス」と「コンポーネント」の使用方法の違いがわかりません。 「サービス」については、サービス構成が管理でき、リポジトリともリンクができると思いますが、コンポーネントについてはどのようなケースで管理するのでしょうか？課題を分類するために使用するのでしょうか？ お手数ですが、...
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I am trying to link confluence to assets search result. I do understand that there are no gadget for it, but at least having the possibility to directly link to a search result would be helpful: &n...
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Hello Community, the last days I tried to find a solution to bulk change Jira Service Manager request Tickets to "Private request" from "Share with Organisation". Current situation: A...
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We have stakeholders who respond to emails from closed JSD tickets. The tickets end up in nobody's queue and nobody knows the person has responded. How does everyone else handle this? I would...
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Hi, I was excited about Form functionality to collect more info from customers based on the step (issue progress). I thought this would be basic functionality, but if it is, I can't find it, or fin...
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Hello everyone! I would like to know if it is possible to convert the SLA from business hours to business days. Thank you
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Hi all. I would be grateful for your advice. We are a small startup, supplying IT equipment worldwide. We want to set up a ticketing system, with status changes and automatic notifications. Also need...
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Hi Community! Any idea why I do not see section ”JSM/Portal only users” under User management in Jira cloud? I do see internal users and groups, but page where portal only users are normally m...
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Hello Agents don't see who is watching the ticket (as it works in other ticketing tools) UI doesn't refresh when other agents assign the ticket or change the request type. For example, I am an age...
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Hi folks. We have a portal form with a custom field that is not currently linked to a JIRA field so we are unable to report on that field. We would like to change that and understand that the linking...
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Hi, If i see the List of My incidents i can't able to find the Assigned to Individual field. Please find the attached screenshot. Could any one please help me out how to do configure the Queue...
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I'm in the process of configuring a JSM project to act as an IT support ticketing system, and am looking to implement a simple system access request flow as part of this. I'm using the Service Reques...
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I'm trying to update a custom field using the advanced automation but I'm unable to find the right J
A custom field we use does not show in the edit issue fields on the automation. I'm trying to use JSON to update this field but after trying multiple ways, this keeps failing. { "set":{ "cu...
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Starting yesterday afternoon, I have been unable to close any tickets. I can transition to every other status. But when I close an issue the screen grays and just sits there forever. The close issue ...
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How do I connect to our corporate Jira server to the Jira Cloud app in MS Teams ? When I try to use the Jira cloud app in MS Teams it logs me into a generic Jira account that has no connection to ou...
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Having looked at the Service Catalogue, it appears to just enable basic service request types. Is there any out of the box functionality or perhaps another Atlassian product, that can be deploy...
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Hello, How would I go about creating a report and/or dashboard to show how many tickets are coming in on per day, per week, etc... and then how many are we closing per day/ per week, etc..?
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I want to send a Email Notification to Assigned to Individual user at some transtion of the workflow
Hi, I want to send a Email Notification to Assigned to Individual (Single user picker) user at some transition of the workflow. which is if i change the Status of the workflow from In Progress Serv...
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Good afternoon all, When sending a ticket for approbation I have the screen "Approbation" where there is the fields: - Approvers - (comment : added automatically) However, whe...
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Date: 08 Dec 2022 While accessing jira and creating new cards, then while searching for assignee names -> jira is taking time. can someone please help me with this issue. Screen: &n...
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Sometimes the "Status" button disappears when I click this button. I didn't found out if there is a specific flow which causes this. I think it happens when the Status is Open and after I send out a ...
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Hi. I try to get the e-mail handler to find the IssueKey in the body of incoming e-mails, as several external parties who send us e-mails use a subject splitter that removes some "unknown" reference...
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We're planning our migration from self-hosted Service Desk to Jira Service Management (Cloud). For some of our projects, one of the apps we were using is Doublecheck for Jira Service Managemen...
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Hi, From where I can get more icon images fora customer request. thanks
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Transition screen on Queues doesn't work after reloading the page. Are there any changes introduced?
Hello, Two days ago I noticed some unexpected behaviour in JSM. So sometimes in the Transition screen I can't see the editor and sometimes it just doesn't open for me (there is a spinner forever). I...
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