Customer request type by default is "BUG", why?

Can you help me. In our project "JIRA service desk", we have these 3 issue types:

1. Support (Default)

2. Bug

3. New Feature

Support type is Default, but when Customer send request (by the email), the issue type by default is "BUG". I don't need type "Bug" by default :)

Thank you.

1 answer

4 votes

Answer accepted

Go to the request form configuration and check the issue type mapped to your e-mail channel. It looks that now is Bug, not Support.

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Thank you for your help :) it's working.

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