Assign the issue to different person based on the vacation calendar

[Tony Thomas]

I want to auto-assign the Jira ticket to someone else if the assignee is on leave. Is there any possibility of reading the leave date from the calendar and handling the same?

Any leads will be appreciated  

[Joseph Chung Yin]

@Tony Thomas -

Please provide more information on where in JSM that you are tracking on your agent's working calendar?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Tony Thomas]

@Joseph Chung Yin , currently added to the confluence calendar, Can we access that calendar and handle the same

[Joseph Chung Yin]

@Tony Thomas -

Unfortunately, it is not possible using the calendar managed in Confluence.  

However, if your env is Data Center, then you may be want to take a look at using Automation for Jira to manage issue assignee using automation rules -

Here are the reference links -

https://confluence.atlassian.com/automation074/smart-assign-jira-issues-load-balancing-round-robin-and-more-1141481228.html 

https://www.youtube.com/watch?v=hEh3MsoUxho

Hope this helps.

Best, Joseph

[Tony Thomas]

Hi @Joseph Chung Yin , 

Thanks for your suggestion.

Is there anywhere can we configure the team's vacation plan and auto-assign based on that.

No need to access from the confluence. Currently we are adding our leave plan in confluence. 

Regards,

Tony Thomas

[Jaime Capitel (resolution)]

Hi Thomas,

My company has an app for Jira Cloud that would suit your purpose. It's Out of Office Assistant for Jira Cloud.

We are building integrations so that vacation plans can automatically activate out of office rules, and then issues get reassigned to a different user who's backing the absentee.

Right now, you can integrate Outlook or Google Calendar through Zapier. I can give you a hand setting it up.

We're also working on an integration with Tempo so you can handle vacation plans over there. 

If you have enough resources, you could even build your own integration with the OoO API.

[Emre Toptancı _OBSS_]

Hello @Tony Thomas ,

We developed an app that solves this problem in a more comprehensive way, without changing the assignee. I suggest you take a look at Keychain - Delegation for Jira by OBSS.

With Keychain, you can set delegates for people and you can configure workflows and schemas that allow those delegates to perform actions.

• You configure your workflows and schemes once to allow delegates to perform actions.
• Delegations are defined with a time window. The delegation automatically becomes effective at the start date and is automatically revoked as soon as the end date is reached. 
• The delegated issues are not updated in any way at any time. Even the original assignee doesn't change.
• Since the assignee is not changed, the original assignees do not lose their permissions.
• You can delegate actions to multiple people.
• You can delegate different categories of actions to different people.
• Users can set delegates for themselves.

https://marketplace.atlassian.com/apps/1225037/keychain-delegation-for-jira 

EmreT

[Dave Mathijs]

Hi @Tony Thomas where have you defined the vacation calendar of the user?

[Tony Thomas]

Hi @Dave Mathijs ,

In confluence, we are adding the team vacation calendar.

[Dave Mathijs]

Agreeing with @Joseph Chung Yin on this one then.