Hi All,
We have a problem where every ticket is being duplicated because of communication with other ticketing systems.
The only link between tickets is the subject before the Jira Service Management ID was added to it. For Example a ticket will be sent to the two systems by staff with a subject of "Help", the response to this email from the other ticketing system will have a subject of "[#830271] Help". The body of the email is not in the response.
Is it possible to link or join these two tickets in a automated way?
Thanks,
Niall
