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Community resources
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Jira Service Management
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We have an automation set up to reopen closed tickets if there is a new comment on the ticket (i.e. a customer sends a reply email to the ticket thread). We are experiencing an issue where if a clien...
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Hello, I am trying to import field Creator into eazybi but when i try to import Jira tickets i get the error in the 2nd screenshot error: Cannot read property "displayName" from undefined The same...
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Hi, As you may know, we HAVE to enable full share access in the customer permission in order for customers to be able to select a user in a user picker field, even if this is not related to sharing ...
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When will this issue be resolved? Manyu have reported it as a major frustration with Asset Management which is make a good product very difficult to use. https://jira.atlassian.com/browse/JSDC...
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Hello Everyone, as the title suggests i want to hide the tickets that are created from my customers, they are now open for everyone to see if you are currious as what you can do in our portal: ...
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Dear community, I am rather new to JSM and would appreciate any feedback regarding what I am trying to achieve. Our external customers will fill in a support request from our portal. In this suppor...
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Hello I am using Jira Service Management, and I have a requirement related to a Behaviour script in Jira. My requirement is as follows: When I select the value "None" from the field named "Delay Jus...
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Basically I'm trying to create an automation where I have an API that receives email addresses. In the "advanced branch for each" component I call the Jira API to get the accountId by the email addre...
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kanban boards for JSM do not show up on the IOS app. Even tried to send the link of the board to my phone and it opens the Jira app but does not show the board.
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Hi I have an automation that clone an incident from a specific SM to a different one, I noticed that forms are not been copied to the cloned incident. Is there any way to fix it?
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I am taking a look at the new playbooks feature. I can see that you can attach playbooks depending on Request Type, Issue Type, or Groups. However, I am wondering if you can be more granular with att...
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Dear I am Habtamu from 3iSolution a French based INGO. We have been using your free plan for the past one years and thank you for your support. But now when I add one agent it changed to Standard pla...
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Hi, is there anyone can help me about this error? I am inviting a new Jira user with different domain, and this is a normal thing in our company. I have already deleted lots of suspended users and h...
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Hi, I try to get the answers received on FORMs. We use multiple different forms and I try to find a universal solution to access the answer in automation. I tried Forms rest API - "Get forms s...
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Hi is it possible to recalculate the SLA after changing its definition even on closed tasks? Kind regards, Emilia
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I just deployed Jira Service Management Data Center 10.5.0, and every time I try to change pages in the admin settings, I get the message "You're not logged in," even though I've already logged in, a...
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I have created a custom field where you can search in the assets and then select assets. Is it possible to select and insert several assets at the same time? At the moment I search for an asset, sele...
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We need to create a procedure regarding business trips. Each time an employee fills out the Jira ticket for a business trip and it is confirmed- we want to make an automated process for Busin...
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Hey everyone, Yesterday we've a weird thing. The automation user has set the ticket to 'Completed' by itself, even though we do not have such rule set up. Has anyone ever encountered anything simil...
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I am writing to express my concern regarding the recent changes made to the Jira dashboard and its graphical user interface (GUI). The updates have caused significant disruption to my workflow, as th...
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We have couple of projects that are facing this issue that the email notifications are not generated when a ticket is being created . it was working a month ago , however it stopped...
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Hi I am trying to see the All the portal customers list and my role is Admin. When I go page by page. After 2000 records (40 pages) i am getting message as The max page limit set is inv...
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Will Opsgenie integration with servicenow can be done in free version ?
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Hi everyone, I hope you’re doing well! I need your help with something :) We have a workflow that we use for software approval. Recently, however, there has been a request for two approval...
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I created a new User and sent out an invite but when the user clicks on the email invite link, it takes them to the customer portal only. We sent the same exact link to other people with the same per...
Atlassian Community Events
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| 11 hours ago | ||
| Friday | ||
| July 7, 2025 4:56 AM PDT | ||
| June 25, 2025 7:43 AM PDT | ||
| June 20, 2025 12:16 PM PDT |