Jira Service Management

Why the table grid editor custom field doesnt show the gridlines and columns when you include them to the customer portal in service desk.

• jira-service-desk

I have this field in Global Permissions and I can not find any documentation on exactly what it is for and how to use it. Can anyone point me to the documentation on this? Thanks!

• global
• global-permission
• jira-service-desk
• jira-service-desk-cloud

I would like to add a Contact list to the Service Desk. Is this possible? There is an advantage to tie the contact to the service requests.

• jira-service-desk

Hi, We just started using the Confluence Knowledge Base Survey plugin. I use the survey macro on all our knowledge base articles. Those articles are also searched when someone reports a new issue t...

• addon-confluence.plugins.knowledgebase.survey
• jira-service-desk

Hello, I am using Atlassian cloud and the JIRA evaluation version. I have defined 2 users and invited them to connect to my project. When there are clicking on the link provided then never get...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, Can I change or modify the customer portal url somehow? Our company uses JIRA Service Desk ondemand and we have several Service Desks in use. Only problem is that the url is predictable being h...

• cloud
• jira-service-desk-cloud

We need a KB solution where customers can browse the articles without having to create an account. Is this possible with JIRA Service Desk?

• cloud
• jira-service-desk
• jira-service-desk-cloud

Is it possible for the annoument banner rotate between different information, this would be used globally. Can this be managed through the front end or backend? If this is possible can there be...

• announcement
• jira-service-desk

The question I have is related to ServiceDesk specification. My target is to have a functionality where my Customers (B2B) can log in, leave a ticket related to the problem they found or reques...

• jira-service-desk

Hi Is it possible modify the e-mail templates in Jira Service Desk templates?. The problem is that the e-mail templates for watchers users is different to the user who has created the issue. ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi everyone, I would like to use the Script Runner Plugin to detect if there was a comment added during a workflow transition screen. If that is true, then I want it to fire an "Issue Commented" e...

• jira-service-desk

Team: In addition to the error message we also get the message "The issue may have been deleted or you don't have the permission to see it" Could you please let me know where to start lookin...

• jira-service-desk

In the Atlassian Service Desk FAQ about including colleagues in a ticket it says: If you would like us to make your ticket visible to colleagues on your team, just comment on the ticket with thei...

• jira-service-desk

Is there a way to hide/disable the "Create KB Article" button in Service Desk? We plan to use a Knowledge Base linking feature, but we have a different workflow for managing the development of wiki p...

• jira-service-desk

Hi all, I don't know what happened, but just today within our JIRA, we cannot see Dates being displayed properly. Instead of displaying a date and time, it shows "an hourcommon.date.r...

• jira-service-desk

Has anyone got JIRA Service Desk working with their SSO? The usual process is to have a custom authenticator and modify seraph-config.xml so that the JIRA login page takes you to the local SSO servic...

• jira-service-desk

Hi Team, We are product based company and we have 3 teams (Development, Quality & Support). I am responsible to capture time spent by an engineer from support team for reporting purpose. Curren...

• jira-service-desk

The initial step in our workflow is "Waiting for a technician" When a servicedesk technician picks up a job or it is assigned to them I want a transition to occur to "picked up". Currently the tech...

• jira-service-desk

Hi Jira Support, I created a custom field called "Answer" and set it required. When I created a new issue, an error message saying that "Answer is required" has been popup, althrough I did not set ...

• jira-service-desk

What is the purpose of workflow transition property sd.action.key in JSD?

• jira-service-desk
• workflow

we have 1 servise desk for few users in one project and when one user make issue, another cant read this issues question:how i can give permision to all users to read all issues including made n...

• jira-service-desk

We have a nonprofit license for Atlassian products. As an administrator, I've set up JIRA, Confluence and JIRA Service Desk. We currently have all our support going to one person's email (we are smal...

• jira-service-desk

Is anyone having issues creating new tickets or even accessing their existing tickets with atlassian support this morning. There was an issue this morning however the status page now shows this...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm trying to basically assign the issue to different groups depending on a field value entered in the create screen. I want to implement this at the time of creating a work item.

• jira-service-desk

Can we add conditions for the create transition while creating a work item in jira?

• jira-service-desk