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Unable to view a ticket as admin

Troy Edmonds
Troy Edmonds
Contributor
March 12, 2023

unable to open a ticket even if I'm a global admin for the instance 

and permissions helper can't find the ticket when I search it

but the other admins can see it fine. 

 

the only difference is my account says not verified (yes I clicked verify in the email and it did ok) my email address is external to the company email as well (outlook.com)

any idea it's a bit weird?

 

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Troy Edmonds
Troy Edmonds
Contributor
March 12, 2023

never mind I figured it out 

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