I have the following workflow setup:
As you can see, I am setting a condition to check if the reporter is a customer and the request type is one of the ones listed. Now, if the reporter is the approver I want to skip the approval and transition to the status as shown in the print screen but it is not transitioning to that status.
Am I missing something?
Regards
Howard
If the request is on a status that requires an approval you cannot use the transition issue component, instead use the Approve/Decline action to bypass the approval.
This is starting to ring a bell. Where in my automation wold you add this action component? I am asking because, I am setting the approver during the IF component. So if those conditions are met, I am adding the approval, so the action to approve/decline request should be after the IF component. Any suggestions?
Thanks again @Mikael Sandberg
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Replace the transition in the if/else component if the approvers - customer = reporter with the Approve/Decline request action.
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This solved my issue @Mikael Sandberg thank you!
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Hi @Howard Nedd
Is it giving any error? Note that there has to be a valid transition path from the current status of the ticket to 'With CMS - First Line'.
And also, ensure that the checkbox 'Bypass workflow conditions and permissions' is checked.
Hope this helps.
Thanks,
Vamsi
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Hi @Howard Nedd
Sorry, I did not notice that this is for Cloud instance and this option is not available. It is available for Server/ Data Center instances only.
Thanks,
Vamsi
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