Jira Service Management

My company is experimenting with Jira Service Desk for a pilot early next year. One of the questions we have is what happens when a service agent marks a ticket as 'Resolved" and wants to allow the ...

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• jira-service-desk

I want to add more options to Jira SD customer portal when they go to "My requests" Right now it only shows "You can Add a comment" using Jira SD 1.1.1 Thanks Vico

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• jira-service-desk

Is it possible to have a central listing of all the available Service Desks on a single page or menu? Here is the use case, for example a user arives on the landing page where he/she see all the av...

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• jira-service-desk

Hey, I want to know if it is possible to track SLA goal in a more detailed unit like minutes. For example, I cannot define a SLA Goal for first response, that has the goal of half an hour. "0.5", "...

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• jira-service-desk

Hi Guys, Is it possible to set the SLA to be next business day and not have to set a specifc number of hours? Thanks!

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• jira-service-desk

Hello, I'm test driving Jira Service Desk. The tool is amazing so far. I've got one specification from my management i'm not sure it can handle though, I need to be able to have requests repp...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

We are tracking customer issues in customer specific projects (got a lot of projects) and we are evaluating if we can use service desk. Given that setting up a new service desk takes a number of cl...

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• jira-service-desk

Hi, We're running an evaluation of Service Desk and we are testing it with a few scenarios. The main problem is that we have multiple users of a Service Desk project that all need to see each other...

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• jira-service-desk

When you define a sla you can add multiple goals with diferent time values. if an issue is found in multiple goals what value will be taken into account?

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• jira-service-desk

Hi, I am wanting the Jira Service Desk Dashboard to refresh every minute and also display Items at risk as well as pending tickets. Is there a way of setting this? Regards Brandon

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I have noticed that users are able to resolve cases not created by them. I have set the permissions so that only developers can resolve cases. Am I missing something? Is there a way of removing...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

When using JIRA Service Desk, customers are able to browse the normal JIRA interface in addition to the customer portal. This is not a problem, however we are not interested in displaying the SLA c...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

I need to buy a licence for 1000 users if I have 1000 customers/contacts ?

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• jira-service-desk
• jira-service-desk-server
• server

in the start stop condition list you can add more conditions. what is the operator between them? OR or AND? now it is not clear

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• jira-service-desk

I am using JIRAServicedesk on-demand version of Japanese . Creation of the issue from the customer portal screen that used to advance from being updated JIRA service desk ( 1.1.2 ) is now impos...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

I have been using on-demand of Confluence and JIRA-service desk in Japanese. We are trying now, and trying to use multiple customers in the service desk. All users is displayed open the user...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Will Jira Service Desk have telephony integration capabilities with VOIP telephone sets? I would like a phone call to prepopulate data in a Service Desk issue.

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• jira-service-desk

Hi, Is there a simple way to add an option to attach a document when submitting a service desk request? Thanks Claire

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• cloud
• jira-service-desk
• jira-service-desk-cloud

I keep receiving this error: "JIRA Error!Not able to create issue via this Service Desk, please contact the system administrator." I also checked out all neccessary projecct, issue type permiss...

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• jira-service-desk

I have been using the service desk function in Japanese. JIRA is an on-demand version. I want to link knowledge base to Confluence from service desk. It is available in a stable it now. ...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

I tried creating a service desk for our existing project that we are using for support. I hoped that once the SLA calculation was done I would be able to see reports for issues we had solved in the p...

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• jira-service-desk

We implemented the new service desk with its own notification scheme. For the event, 'Issue Created', for example, we added a notification for the reporter to get an email, and then added a group of...

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• jira-service-desk

In JIRA I see where I can see how many people are watching my issue, but don't know how to tell who the watchers are? How do I see who is watching an issue?

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• jira-service-desk

Hi, I 'am wondering if it is possible to make an export (csv, pdf, sql...) of the real time generated reports? Thanks for your help.

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• jira-service-desk

Hi, I'm trialing JIRA & JIRA Servicedesk and was wondering what the best way would be to email a user when an issue is logged outside of working hours. I'd like the workflow to work as follows:...

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• jira
• jira-service-desk
• jira-service-desk-cloud
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