Customers can see SLA status

When using JIRA Service Desk, customers are able to browse the normal JIRA interface in addition to the customer portal.

This is not a problem, however we are not interested in displaying the SLA counters in the issue view for the customers. It is for internal use only.

Can we somehow remove a permission for the "client" group, so that they can only see the issue titel, comment aso.

The service desk tab (SLA) is also a problem.

2 answers

1 vote

Answer accepted

Thanks for this feature request!

A few other customers have raised similar requests on our public issue tracker:

We are thinking about providing a role like you described so that you can easily define your clients / customers for a service desk.

Do you your clients/customers need to view the underlying issue in JIRA or would access to just the Customer Portal be sufficient for them?

Cheers,

-Shihab

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0 votes

Hi Shibab,

Thank you for the answer, and sorry that I didn't search the forum throughly enough.

As our users are on different experience-levels, it would be fantastic to toggle the standard interface on and off.

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