Jira Service Management

Since we have upgraded Jira Service Desk our backup zip files have now changed. Old rights: rw-rw-r-- New rights: rw-r----- Can we changed the way the backups are configured so they go back to the...

• Question
• jira-service-desk

We have created several different request types, to fit different needs. When the user creates an issue, and afterwards views it in the portal, they are not able to see the name of the request type. ...

• Question
• issue-type
• jira-service-desk

Hi All, I have recently configured the customer portal channel in the JIRA Service Desk software. We plan to share links or valuable tips/information on the customer portal for the benefits of custo...

• Question
• jira-service-desk

We have a workflow process that requires multiple approvals.  It would be helpful to report on the item and include who and when an approval or rejection was recorded.  We are using the ser...

• Question
• approver
• automation
• jira-service-desk
• report

I have been searching all morning and can't find this information. When a customer is viewing a specific issue in the portal, what can and can't they see, and can this be customised? I understand t...

• Question
• customer-portal
• jira-service-desk

I am looking at Jira Service Desk, for a customer support portal. I wonder if it is possible, that I can create different credentials/logins for different customers. So that they can log in and post ...

• Question
• jira-service-desk

Is there anyway to have like a quick create button, where everything is pre filled except the reporter for instance. We get a lot of repetitive issues and we currently have this in our Helpdesk Ticke...

• Question
• jira-service-desk

Hello everybody,  We have a local JIRA instance. We have a number of projects we are managing through JIRA.  I am a project manager and want to get more detailed reports on how tickets ar...

• Question
• jira-service-desk

Our company is currently changing our main system to Office 365.  As the IT manager, I want to measure how many tickets a department opens because of this migration.  I created a ...

• Question
• jira-service-desk

Hi, When we reply at a ticket/support case in JIRA service desk, the customer will receive an email with our reply and a link to the ticket/support case. They have to login at the link/page to view...

• Question
• jira-service-desk

I have attached below the status for the emails that aren't arriving in the queue? Can anyone help me understand why I'm getting Failure and rejected status? I have changed the global settings to Yes...

• Question
• jira-service-desk

We currently run a number of Atlassian products, including JIRA. We have now purchased JIRA Service Desk and would like to know where the install this. We found in a test that if Service Desk is inst...

• Question
• jira-service-desk

Hi Everyone, Can some please answer this? How can in Jira Service Desk, According to the selected option of a custom field the ticket should automatically share within Service desk organization...

• Question
• jira-service-desk
• scriptrunner

Is it possible to have one account and be able to have others under that same account receive issue directly without it been assigned to them by the administrator...

• Question
• jira-service-desk

Need help to show/display the issue/request created message on the customer portal after clicking submit button Eg. The request has been created successfully with request#

• Question
• app
• jira-development
• jira-service-desk

We send approval requests to our business users and occasionally they forget to respond.  Can the system be configured to send a reminder with link to approve / reject on a routine basis (daily,...

• Question
• approver
• automation
• email
• jira-service-desk
• notification

We have been using Jira for a number of years for our own software tools and one off custom projects.  We already have a full blown ticketing system for support, we need an intermediate tool wh...

• Question
• jira-service-desk

I have a system which generates alerts which are currently emailed to a mail box.  I want to feed these emails into Jira Service desk so I can track, set up workflows, est.  It appears all ...

• Question
• jira-service-desk

Did Jira bought Trello?  I'm currently working with trello and Im thinking to migrate to premium version, but I want to know if I have an account in Jira licensed...can I use that in Trello? or...

• Question
• jira-service-desk
• trello

We recently implemented Service Desk, and our customer created tickets via email. We now wish to move that customer over to the portal, so they can see their tickets. The problem is that we have 30 o...

• Question
• jira-service-desk

I'm a little confused... I was under the impression there was a restriction where I would have to convert my portal-only customers' accounts to an Atlassian ID (still portal-only though with no licen...

• Question
• confluence-cloud
• jira-service-desk
• portal-only

I am trying to add an option to the portal to allow customers to close issues

• Question
• jira-service-desk

Hello, we recently installed JIRA 7.6.0 and we want to do a synchronization to our TFS 2010. Unfortunately, the connector we found does not support TFS 2010. A previous version does, but does not s...

• Question
• jira-service-desk

The following fields are not appear on the extract (CSV) but are on the search issues summary screen results.  These fields are critical to my analysis, why are they not coming through on the CS...

• Question
• jira-service-desk

...isplayname'", "notification": "true", "locale": "fr_FR" }' \ --url 'http://localhost:8080/rest/api/latest/user' \ --silent   However, i need for this new user new fields like :  - T...

• Question
• jira-service-desk