Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Add a Custom field multi-level-cascading-select field to Service desk. Edited

All, I'll start with the caveat that a similar question has been raised  but no direct solution provided. 

This seems pretty simple the use case is the following:

1. Single point of entry point in customer portal for multiple issue types (hardware, software, newtwork, mobile, etc). 

2.  Within the above categories there are 2 levels of delineation that end user needs to select .  


Level 1 -> Level 2->Level 3 

Hardware -> Desktop/Laptop -> Memory Upgrade 

Hardware -> Desktop/Laptop -> Hard drive upgrade 

Hardware -> Printer -> Zebra 

Hardware -> Printer -> Laser Printer 

Software -> Install -> Chrome 

Software -> Configure-> SnagIT


How are other people tacking this problem?  Are you using multiple entry points or is there a solution that I am missing that is straight forward.  the 


I know that using multiple entry points in customer portal and multiple custom variables can be used, it messy and trying to avoid it.  


Thanks in advance!!




Jira 7.3.4, JSD 3.4.1, Scriptrunner 5.2.2

2 answers

Hi Robert,

you can use Extension for Jira Service Desk. With the plugin you can create multilevel structures for your customer portal.

Best, Pascal

Thanks Pascal, 

The problem with multilevel structures is that only support checkboxes and radio buttons, it would be better if you can have Cascading-Select fields.

One suggestion is this App:

HI, Is this app or any kind of this app available for jira Cloud Version?

Like # people like this

doesn't work, confirmed by their support team

Hey ... I have spent almost the whole day yesterday looking to do this on Jira Cloud Service Desk. (I'm with Anik ) I know this post is about 3 years old. Is this still something that is not possible to do right now? Thank you

Yes this is very much needed for cloud. even the client is ready to pay for a plugin of this kind for jira version. so if this can be done by jira developers it would be very helpful.

Like robin Jiao likes this

Hey guys,

Did you find a solution?

I've found this suggestion (which is 15!!! years old) ...

It's crazy that nothing has been done ...


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

182 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you