Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Add a Custom field multi-level-cascading-select field to Service desk.


All, I'll start with the caveat that a similar question has been raised  but no direct solution provided. 

This seems pretty simple the use case is the following:

1. Single point of entry point in customer portal for multiple issue types (hardware, software, newtwork, mobile, etc). 

2.  Within the above categories there are 2 levels of delineation that end user needs to select .  


Level 1 -> Level 2->Level 3 

Hardware -> Desktop/Laptop -> Memory Upgrade 

Hardware -> Desktop/Laptop -> Hard drive upgrade 

Hardware -> Printer -> Zebra 

Hardware -> Printer -> Laser Printer 

Software -> Install -> Chrome 

Software -> Configure-> SnagIT


How are other people tacking this problem?  Are you using multiple entry points or is there a solution that I am missing that is straight forward.  the 


I know that using multiple entry points in customer portal and multiple custom variables can be used, it messy and trying to avoid it.  


Thanks in advance!!




Jira 7.3.4, JSD 3.4.1, Scriptrunner 5.2.2

3 answers

Hi Robert,

You could use our add-on Multi Level & Tree Field to create multi-level select list custom fields.

Custom fields that you would create with the plug-in are going to be compatible with Service Management customer portal.



Hi Mehmet,

Do you have any recommendations compatible with Cloud version. 

Thank you,
Burhan K 

0 votes
Yatish Madhav
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 28, 2020

Hey ... I have spent almost the whole day yesterday looking to do this on Jira Cloud Service Desk. (I'm with Anik ) I know this post is about 3 years old. Is this still something that is not possible to do right now? Thank you

Yes this is very much needed for cloud. even the client is ready to pay for a plugin of this kind for jira version. so if this can be done by jira developers it would be very helpful.

Like robin Jiao likes this

Hey guys,

Did you find a solution?

I've found this suggestion (which is 15!!! years old) ...

It's crazy that nothing has been done ...


Hi Robert,

you can use Extension for Jira Service Desk. With the plugin you can create multilevel structures for your customer portal.

Best, Pascal

Thanks Pascal, 

The problem with multilevel structures is that only support checkboxes and radio buttons, it would be better if you can have Cascading-Select fields.

One suggestion is this App:

HI, Is this app or any kind of this app available for jira Cloud Version?

Like # people like this

doesn't work, confirmed by their support team

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events