Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can I filter by Organization?

Hi All,

 

When viewing tickets in a service desk I can't see any options for filtering (e.g. in "All Open" queue there are no filters). I can do two things....

A) Edit the filter for the queue, but this would change it permanently for all users, or...

B) Create a queue for every organization, but we have over 200 so the filters list would become un-manageable.

In normal Jira you can just open all issues and filter by anything you want, if this isn't possible then that's very restricting and I think we'd have to stick with Zendesk.

1 answer

Yes you can - see the bottom of this page for building JQL filters using the organizations:

https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations

How can I filter to get more than one org.?

Would also like to know.

Any JIRA rep have a response to this?

Can you confirm if this is on the Feature Request list? if so can we have the request number so we can Vite for the feature?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,462 views 17 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you