Jira Service Management

For a very small team without dedicated Service Desk agents, I'd like to automatically have issues appear in Jira Software, whenever a customer creates a Service Desk issue. I am aware that this can ...

• Question
• jira-service-desk
• jira-software

Hello,  Our team has a Confluence space that contains User Guides which we would like to serve as a knowledge base for our Service Desk project. The space also contains other pages dealing with...

• Question
• jira-service-desk
• knowledge-base

Hi All, We have 15 agent licences for Jira Service Desk. We are planning to buy Jira Suite Utility Plugin for our implementation. Can you please confirm we should buy it for 25 users (as per pricin...

• Question
• jira-service-desk

there is no rest api call to create sprint version2 documentation

• Question
• jira-service-desk

I have an approval workflow where managers and directors will be asked to make approvals via the portal.  I need a way to force the managers and directors to include a comment as part of their a...

• Question
• jira-service-desk

I have some Jira Service Desk "portal only customer" accounts which I would like to disable using the API.  I tried the same curl commands I use to disable regular users, but get a me...

• Question
• jira-service-desk

Hi there, JIRA Service Desk - v3.2.7 When I click the Share button from the JIRA Service Desk to share a ticket I get the error message below. Please can someone suggest a fix or workaround...

• Question
• jira-service-desk

Hello, We would like to know if we can configure more than one email channels for one service desk project. This is because we would like to create three channels to attend issues in the s...

• Question
• jira-service-desk

Hi everyone I was asked from one of our consultants, to investigate the option to have phone numbers on the users in service desk. When we have a ticket and it`s send to the consultants team, somet...

• Question
• jira-service-desk

Hi, I cannot figure out by consulting the documentation and using the UIs how to set up Approvers in a Service Desk project properly. In order to be able to approve Change Requests anyways, I then ...

• Question
• jira-service-desk

Hi there, Our intention was to use the service desk app, as our IT help desk application but I need to understand how the inbound email feature works. Am I correct in saying that only people with a ...

• Question

Hello there,   we currently are in the process of evaluating of switching to JSD, but we found an not so nice block in the road. We have a quite large organisation where we have within a proj...

• Question
• jira-service-desk

We have multiple locations and would like to setup our IT Help Desk to handle email requests and have the request get routed to the correct queue (site1, site2). Is this possible with email requests?...

• Question
• email
• jira-service-desk

I'm an Atlassian admin at my organization, but JSD I am least knowledgeable on.  We simply want to email our employees a link to our Portal site, so that they can create a specific request.&nbsp...

• Question
• atlassian-support
• customer-portal
• jira-service-desk

I m unable to find the option. can some one guide me

• Question
• jira-service-desk

I have deleted certain request types but when i go to helpcenter and search those request types are coming up.   How do I stop this.

• Question
• jira-service-desk

All the tickets located in my Jira Service Desk have gone. No elements in "Completed last 30 days" . We began using the software the very last week. The curious thing is that I can access a ticket th...

• Question
• jira-service-desk

As a reporter of Service Desk task, I am not receiving an email notification when a comment is added. Based on the setting, the reporter of the task should be receiving this each time. Also, I do not...

• Question
• jira-service-desk

Hi, Problem Each time users that send emails to a designated mailbox from which Jira retrieves them in order to create new tickets or add comments to existing ones usually contain footers with comp...

• Question
• jira-core
• jira-service-desk

Hi,  Is it possible to transition an issue after a certain amount of days? Thanks

• Question
• jira-service-desk

echnical details Log's referral number: fffd7e02-acd5-41b9-94b2-2b75f845ffc1 Cause Referer URL: Unknown java.lang.NullPointerException java.lang.NullPointerException

• Question
• jira-service-desk

Can anybody give me some advice on how I can create a filter within JIRA Service Desk that show tickets that have been created during the current day?  So, at any point during the day, I can che...

• Question
• jira-service-desk

Is it possible to parse automatically the email request content?

• Question
• jira-service-desk

I have a self-hosted Jira SD instance and we are observing the following: 1: Customer emails our inbound support email 2: Ticket creates 3: Customer gets auto-notification that the ticket was crea...

• Question
• jira-service-desk

I want to be able to automate the filling of the 'organization' field on a transition. How can I do this? I dont' see this option in the list of post-functions. 

• Question
• developer
• jira-service-desk
• workflow