How to send a request creation mail notification when an agent make a support issue?
Hi there,
You can modify your Service Desk Notifications to determine who gets notifications when an issue is created.
If this doesn't help you, can you explain to us exactly what you want to have happen when an issue is created in Service Desk and by whom? It's a bit unclear at this time so I'd like to understand your case better.
Regards,
Shannon
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