Service Desk question

[Niall Kelly]

Hi there,

Our intention was to use the service desk app, as our IT help desk application but I need to understand how the inbound email feature works. Am I correct in saying that only people with a "User" on the system can send an email to the help desk? I noticed during testing using a gmail account,that there is an error in the logs. Hopefully it is a config issue, thanks,

[Zaryab]

You're right to check—by default, only users with accounts can create requests via email unless "Anyone can email the service desk" is enabled in project settings. It’s likely just a config tweak!
Name: Zaryab | Owner of: Al Khansa Technical Services

[Niall Kelly]

This can be ignored, I've worked it out :(