We have a service desk available to all our customers that is linked via both our web app and corp site. A large number of our users are in government offices with (very) strict limitations on their ...
Is there a known compatibility issue with IE9? Our clients get a blank page when they click on the link to view the Customer Portal.
Unbenannt.PNG
We want to be able to look at SLA’s across different Service Desk projects rather than one service desk at a time. Can this be done? We are open to using an Add-on.
Hi I need to be able to remove the ability for a comment and / or an attachment to be added to a closed / resolved issue when accessed through the customer portal. I understand the ability to add a...
Is it possible to allow customers to resolve the issue? and how? I see the Atlassian support, customers can resolve the issue.
Using the default SD workflow, whenever I respond to the customer (either via the workflow button or the external comment form), the status is set to Waiting for Customer. Is there a way to prevent t...
Hi, I need to disable the customer portal link available in the JIRA service desk. Which module of JIRA service desk needs to be disabled to remove customer portal from JIRA service desk? Please...
Where could I Change the Service Desk Customer - Portal Access security type ? Couldn't find it in roles ?
Hi, I have a bunch of forms that I have designed in JIRA service desk. Some fields have multi selectable items either via selecting checkboxes or using the multiselect/dropdown options....
Our team is currently using a 30-day trial of JIRA Service Desk to see if it can help us to provide better visibility into our product development with our customers and developers.Our desired workfl...
Hi, where can i find the Service Desk E-Mail Templates (Server Version)? I would change the Welcome Message .... Bye Steve
I'd like to setup a Kanban board for our support team that integrates all the different service desks. The Kanban board should be organized by queries that check the SLA. Is this possible? Can I cre...
Now that Confluence Questions can be restricted to a particular Confluence Space, is it possible to get its content in the search results for JIRA Service Desk in the Customer Portal?
Hi, We have a trial version of JIRA ServiceDesk 2.3.0 and we are trying to set up a workflow. We have steg (transistion) which we call "Assign to 2nd Line". This step opens a screen with the "respon...
Hi, We have a trial version of JIRA ServiceDesk 2.3.0. I have read this article on how to change status names https://confluence.atlassian.com/display/Cloud/Setting+up+request+types. However, all fi...
At our company we want to use Service Desk for our internal customers (inter departmental services) and for our external customers. We want to prevent our external customer to see all Service Desks f...
My question is about Service Desk licenses. I have an on-site installation of JIRA with 500 user licenses. I would like to add the Service Desk add-on for our support desk, but it's not c...
When customers view their requests, there are many fields they want to see which aren't in their "My Requests" list, which makes it hard for them to do internal reporting. How can I add the followin...
Everything that I have read on line tells me that customers who login to service desk do not use a JIRA license yet I can't seem to create an account for a customer which does not use a license?
I couldn't find the pixel dimension for the service desk logo (not the portal logo). You have the option to chose a logo under Settings - Portal Settings Screen Shot 2015-02-24 at 10.50.57.png In t...
I've heard JIRA as a bug tracking system for software development projects. Simply, can it be defined as a communication system as it communicates a certain information for a group of people? Help me...
We have setup SLAs in Service Desk which show up nicely in the ticket: Screen Shot 2015-02-23 at 3.02.20 PM (2).png and shows up in the issue navigator: Screen Shot 2015-02-23 at 3.02.12 PM...
...urrentUser = ((WorkflowContext) transientVars.get("context")).getCaller(); User currentUserObj = UserUtils.getUser(currentUser); def wasIndexing = ImportUtils.indexIssues ImportUtils.indexIssues = true i...
I run a managed service provider for infrastructure support, business process consulting, and development. I need to know if JIRA service desk can work well for a help desk that has multiple ex...
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