We have a trial version of JIRA ServiceDesk 2.3.0. I have read this article on how to change status names https://confluence.atlassian.com/display/Cloud/Setting+up+request+types. However, all fields are grey and cannot be edited although I´m logged in as a administrator with roles such as project lead and project administrator.
They are greyed out only to mark that they are taking the name from the workflow. But you should be able to click in the input field and change its value - only for Customer (so right section).
As changing the value in JIRA (for Agents) can be done only via editing the workflow.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events