Hello! I've tried to fix our SLA's myself, but am now completely out of ideas. If anyone has any notion on what to try to fix this, I'd be grateful. We have setup 3 types of SLA:s for our SD projec...
I have created an automation when a customer updates a ticket with a comment, the status changes from waiting for customer to waiting for support. But the thing is that the bot is updating the ticke...
Hello folks, I am searching for a way to display a popup as soon as a ticket is displayed in the view. Has anyone implemented this use case? Cheer's Dennis
Why does resolved exist? Can’t it be managed by the status of the workflow?
Can we enable Formatting toolbar for comment 'Replies'.
I have a custom format ticket field but I cannot show it in the request list from Help Center, is there a setting for adding custom fields?
Is it possible to allow user to input Organization field on service desk form on portal?
This pop-up that appears when the status value is changed is inconvenient. Is it possible to set the popup my solution to complete by default? Or can I prevent pop-ups from appearing? Th...
Hi Community, I am working on a form and would like to add a placeholder text on the fields, but dont see an option to do it. Can someone help? Thanks!
So I created a new Jira site and just restored a backup of one of my other sites to it so I would have the new site as a replica. Granted I should have migrated over the existing to the new instance ...
We'd like to use Jira API to automate one of our ticketing tools. one of our use cases require us to add multiple labels to an incident. I was wondering if there is a limit on the label count for a L...
Hi all, if someone submits a form, on the backend you can see what they've submitted. But for dropdown fields, instead of their answer being black, its like a light grey on grey. Even on dark theme ...
In the server version, you could do it from the automations section.
Hi dear Community! 👋 We want to track how customers find our apps with the help of UTM URL parameters and want to implement this also for links provided by agents in our JSM. We could of co...
Ive created a JIRA CLI tool for myself. But stuck with an issue. I tried auth myself using API token but this way i get error 403, i had to use username along with token in order to get proper res...
Hi! I need to test a new account with a list of people in it that I set as an Automation owner, so that all this list of people will receive a notification email when an automation Fails. I am tryi...
I have Employee asset related to Business Asset Unit. A Business Unit can have many Employees. When we assigned a ticket in JSM we assign the reporter field to an Employees asset record. ...
In the customer support panel we opened, we want all customers we added to that project to see the work list of the project. I couldn't find the relevant setting. I request your support.
One of the doubts I have on the part of a client is that if they themselves want to extract their information to work on it in other repositories, does JSM allow you?
Is there a way to have two separate KBs, one in Confluence (internal) and one in JSM (external) but also have a way to publish or copy articles from the Confluence/Internal one to the JSM/external on...
Hey, my company is trying to setup a new jira support landing page for clients who are external guest, so basically when they have any issues they file out a form/ticket on that board. Does Jira offe...
Since today, I can no longer add an attachment to an issue in Jira Service Management. The only way to add an attachment is to add a comment with the attachment. But adding comments generates email...
How do I add 2 custom fields in an issue that are coupled to each other? For example: The fields are 'Employee name' and 'Expertise'. When I add the 'Employee name' field the 'Expertise' field...
Hello all, We heavily utilize the Request Participants field and would like to utilize "teams" for @mentions in comments to add them to request participants so when an agent needs to present ...
Looking for a list of definitions for the out of the box link options that is provided to customers. What does each link option mean and how should it be used?
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