Community resources
Community resources
Community resources
Jira Service Management
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Hi! I'm trying to add a comment form jira automation that will highlight any missing fields required for a particular process. For example when a ticket is raised, there could be a comment ad...
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Hi There, How can we automate the process of workflow in a service request/incident or change management. eg. we have created an incident and we want that statuses shall automatically been changed ...
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Hello, i am currently an intern at a company where i am asked to make a presentation about the pros/cons of migration from SMAX to JSM. i would love if the community share their experience about thi...
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HI All, I am using simple workflow when user open request it first require approval from line manager the issue when the line manager decline from customer portal resolution screen is not tri...
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Hello everybody, I am trying to move an issue within the same project from "service request" issue type to "service request with approval" issue type. The problem is that i want to move the ...
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Hi! we use M365 email accounts for request email addresses which works fine. But there is an issue since our company changed it's name and we decided that our domain remains the same but email addre...
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Hello, I am new to Jira Service Management, about the default assignee. I know how to set it for each Project. But I don't know how to set it by each ""request type"" as below: For ...
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After upgrading the Jira software to the latest version (V9.0.1), it is not possible to access Servicedesk projects. Also, Jira Service Management cannot be upgraded. (currently version: 4.2...
340 views 3 0 Deleted user July 26, 2022 -
Is a licensed user account required when integrating JiraSM with 3rd party solutions (Eg: IBM SOAR)?
I am trying to plan an integration of Jira Service Management with IBM Security SOAR (Security orchestration, automation and response) for a client. Will this integration use up a licensed user ...
288 views 0 0 Deleted user July 26, 2022 -
Hi everyone! One of the technicians that work in my directorate that uses Opsgenie has noticed that the Directory feature on the Opsgenie phone application is not available on the web version. I'v...
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- opsgenie
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Hi Team I want to integrate OpsGenie to Jira Service mgmt to ensure I can create event tickets in JIRA for high priority alerts / events. Example - If a major server is down , OpsGenie will al...
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For eg; if i select Ad Account, I want account ID to pop up as a text field
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Acording to Setting up OAuth 2.0 integrationl a prerequisite is that the server be running over HTTPS. We are using a reverse proxy that does the HTTPS for us, but we are still unable to co...
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Additional Fields to Appear Only When Selected certain options from dropdown.
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hello community I would like to know how to hide or remove the native and mandatory field "SUMMARY", so that it does not appear on the portal? This field appears when I create the "REQUEST TYPE", a...
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Does anyone here haver ever faced this kind of issue when using Mindpro Insights? When I try to get data from one Service management project it returns error: Cannot read properties of null (re...
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Dear all, currently our jira service desk is availavle over the world-wide-web. Internal vulnerability scans showed that cve-2022-22970 / cve-2022-22971 is affected to the current installed JI...
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I'm not sure what I changed but I can't get what I had working back again. When I would add a Portal Only Customer to the Team-managed project using the "Projects Customers" menu, I could then go to...
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Al intentar crear un incidente a partir de un mail entrante, realizo la configuracion con el servicio de mail predeterminado de Jira , la recepcion del mail a una casilla dentro de la organizacion pe...
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We've built a cool integration where the JIRA Asset Panel is populated and shows asset information in an IFrame, but now we want to automatically allocate assets as a ticket is being created. - User...
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Hi Everyone, Our IT teams use Jira Service Management for help desk ticket intake and JIRA service projects to manage backlog issues related to those tickets. Right now, we move JSD tickets to JIRA ...
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I'm working on creating an Incident Management process. I noticed that there's a Post Incident Review queue in the IT Service Management project as well as various Incident Review templates in Conflu...
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Using the "new" integration method within OpsGenie, how does one setup an alert to only trigger based on a particular Request Type of the relevant JSM ticket? I understand how to do this usi...
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Hi, We're evaluating JSM as a replacement for an in-house support ticket system, which allows users to report an issue with their website. We are a web agency looking after many sites for many organ...
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