Community resources
Community resources
Community resources
Jira Service Management
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I want to validate field values during transitions in jira service management workflows. Field value validation uses regular expression checking. However, it seems that validation cannot be set for c...
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Hi, I am trying to invite a new team member to our project but the new team member is unable to receive the invite email
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Can I in JSM disable e-mail notification for some transitions between statuses? Or to mark some statuses as not visible for customer?
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Dear Community, I am wondering, whether its normal and expected behaviour in this scenario: When someone creates Incident, and moves it to Request type after verification. We can still seeing old S...
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Is it possible to automaticly change the priority of a ticket when it hasnt been anwsered after a certain time?
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How to capture custom field names and its value when field values get updated in a ticket and send share the updated field informations via an SMS (Twilio) or Email after every 30 minutes. &nb...
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Good afternoon, Dear colleagues. Please tell me how to check the input data in the client portal in a certain field? For example , you need the phone format to be 11 digits : 81111234567
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Hello, It seems some of our players are not seeing user lists when using user select components. Others are seeing them just fine. Would you happen to know what may be causing this ...
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I've recently set up and integration between two Opsgenie accounts and all is working as expected apart from the alert deduplication. The first instance of an alert is being created within the secon...
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Hi, Can some one will help me out how to take entire Jira instance Back up from Trail version. I am using Trail version of Jira since last 1 month and it is going to expire in couple of days but i ...
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Hi Atlassian Community, hope you well.. I Have some questions about Jira Bot Notif on Slack Channel. Right now we use Slack for Jira Project Bot Notif to inform us if there any tickets issu...
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We integrated on our saas platform the possibility for users to declare an incident, a bug, or else. Therefore we wanted to redirect them to the portal page of our Jira service management so they can...
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Dears. I am using JSM and it is integrated with AD and there is project with permission "Customers who have an account on this Jira site" and I want to block one user from open requests in this proj...
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Hello Experties, Is there any way to mark the * (red) in front of Mandatory fields while closing the ticket in the transition screen, please?
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For choosing the Priority field (Highest ___> High) in a form, the customer needs to know how to prioritize his/her request. I created the priority Matrix. How can I attach the Priority Matrix fil...
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Hi there, I am not at all sure if this is possible but I will ask anyway. I have an approval process that accepts multiple groups in the approval step. Is there a way that the approval proces...
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...xternalIdPart: true in the mapping) would work but this doesn't seem to. If I set externaIdPart: true on a single attribute it works - I can create multiple objects that do not have the same value f...
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Looking for someone who can provide an expert critique of our proposed Service Desk implementation before we launch.
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Thanks to this forum, i have configured 98% of what i wanted from Insight and ticket field population. I have 1 final missing piece. Due to current limitations with Insight Cloud, i am in need...
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Hello everyone! Tell me please , i can how add security level in escalated issue ? my code not works issue.setSecurityLevelId(13080L) issue.assignee = null
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Helo everyone ! I'm an administrator of jira end i want get this filter (below) by rest api, can i do this ? I tried by this end point: "/rest/api/3/search" "j...
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If I have Jira Service Management with Essential and want to stand up OpsGenie standard does it have to use the same licensing as Jira Service Management? Or is the only way to accomplish this a sepa...
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- opsgenie
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Quisiera saber si hay forma de asignar automáticamente el ticket a una persona en función del contenido de un campo que sea, justamente, el nombnre de esa persona. Es decir, el campo: "Nombre ...
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Hi there! Our conversational ticketing feature for Microsoft Teams is now generally available, allowing you to meet your team where they already work to capture requests and manage issues directly ...
- Article
- jira-service-management
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What would be the best process on how to roll out the customer portal to our customer? Is it possible to send an email with the url for the all customer? We are looking for the most effective way to ...
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Atlassian Community Events
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| 22 | |
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| 13m ago | ||
| 53m ago | ||
| yesterday | ||
| Wednesday | ||
| January 8, 2026 3:28 PM PST |