Community resources
Community resources
Community resources
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I need to log in to my Trello account but I don't have any codes. "Legacy Trello-only two factor authentication over SMS is no longer supported. Please enter a backup code or contact support to re...
- Question
- cloud
- trello
- trello-cloud
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This is kind of a confusing question so I'll do my best: When under Plans -> Program board, and assigning Features to sprints, there is an oddity with due dates. If the Feature has no sprint set...
- Question
- cloud
- jira
- jira-cloud
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Hello Atlassian Support Team, I hope you're doing well. I would like to request a change to my Trello subscription billing cycle. Currently, my account is set to annual billing, but I would prefer ...
- Question
- cloud
- trello
- trello-cloud
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I'm trying to catalog the company's JSM & SFT projects and their respective customfields in order to register their interactions and which fields they share, but i can't see anything related...
- Question
- assets
- data-center
- datacenter
- jira
- jira-data-center
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Hi everyone, I’m trying to create a Jira Automation rule to update a custom field called BlockedTasks in an issue. The goal is to count all issues linked via “is blocked by” and increment BlockedTa...
- Question
- cloud
- jira
- jira-cloud
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My biggest issue is the limit of attachments in my board of my premium account, isn't the maximum GB per attachments, it is the number of it, I need to put more attachments in my cards. The premiu...
- Question
- trello
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I’m trying to understand how to configure the Incident Command Center to initiate a conference call during a Major Incident. From what I can tell, this functionality is tied to the Opsgenie integrati...
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Today I logged in into my account after a few months and there seems to be no trace of the space and project that I've created. In the admin panel it shows the activity I had on Jira creating and co...
- Question
- cloud
- jira
- jira-cloud
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We still have access to Legacy Automation in our Jira instance, but can not change the default user to 'Automation for Jira' as that user does not appear anymore. We have several spaces where t...
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We are looking to use Jira's Service Managment Change Management module to track new requests as we move to using Epic's electronic health record. I am looking to see if anyone is currently doi...
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I need to cancel my subscription before 4/7/2026
- Question
- trello
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It starts innocently. "Let’s auto-assign issues." "Let’s notify stakeholders on status change." "Let’s sync fields between projects." Each rule solves a real problem. But months later, your Auto...
- Article
- automationconcepts
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I am currently trying to export a large backup 56gb from jira and the download always fails. I want to put all my documents into cold storage that are attached to work items. I have: Cleared...
- Question
- cloud
- jira
- jira-cloud
- jira-software
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How to delete my account?
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Hi guys, I'm trying to assign a work item based on Request Type. I already set up an Automation Rule, but it seems the system doesn't know the request type at the moment of work item creat...
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I'm exploring the App Link connection and came across Smart Links in Confluence, and I'm trying to connect the dots between App Links and Smart Links. It seems both are related, but I can't find any ...
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I have an Assets scheme where the objects have a user atrribute that can take multiple users. I need to create an automation rule that takes a user specified in an issue, and add it to a specific obj...
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I always found very useful that Resolved Sub-Tasks showed with a strike-through in my queue of parent tasks. This morning, it simply stopped doing that. In the image attached, the sub-tasks (hig...
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I'm trying to create both Confluence and Jira workspaces/sites, but I keep receiving this error. The URLs I'm trying to use are available, and I'm not receiving any guidance as to why the error is po...
- Question
- bug
- confluence
- contact
- error
- jira
- +4 more tags...
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We have linked a Confluence knowledge base to our Jira Service Management portal. When a user clicks on an article from the portal, they are redirected to the Confluence page with a ?source=search ...
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Hi, all team members (including the admin) cannot access Jira, and no billing info is visible. We’re on the free plan. Has anyone experienced this, and how can it be resolved
- Question
- cloud
- jira
- jira-cloud
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How can we cancel our subscription if we no longer have our admin login
- Question
- loom
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Hi, I believe my user account has been removed due to inactivity. And I am very sorry since I was not inactive but I just did not have to visit these doc.that often. However, I have a backup. But I...
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Trying to create a Jira Cloud site, but I am getting "Something went wrong on our end" during site c
I am trying to create a Jira Cloud site, but I am getting "Something went wrong on our end" during site creation. Since the site is not created yet, I don’t have a URL, and the support form is not a...
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Hi Atlassian Support, We are on the free plan, but our site appears to be incorrectly flagged as having a billing issue. We are unable to create a Jira Service Management project and receive the er...
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